In my Laptop was Firefox worked well until my supplier of a Bank required me to install a protector for browser security, after installation, the problem started, I did not open Firefox, I proceeded to clear the history and cookies, cleaning not work, uninstall Firefox and reinstall, after installation, came a warning: DO NOT CHARGE YOUR PROFILE FIREFOX. You can INACCESSIBLE OR THAT THIS HAS GONE. DESAPARESIDO PROFILE. Please could help me with instructions to continue using so wonderful browser? Thanks Regards Omar Machado

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

What is the name of the program the bank gave you? Are you sure it was the bank that sent the message?

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Señores seguí sus recomendaciones de entrar en Modo Safe e iniciar Firefox, resultado fallido, con la misma advertencia (Puede que esta inaccesible o haya desaparecido. Perfil Desaparecido). El programa el cual produjo el problema: Detect Safe Browsing / www.easysol.net Su pregunta que si fue el programa que envió el Banco, si, porque en el momento que entre en la Pág. del Banco, enseguida salió en la pantalla la descarga del programa, en ese momento lo descargue y, al terminar su instalación se cerró Firefox, no se pudo abrir más. Gradeciendo que me sigan dando ayuda para resolver el problema. Gracias

Saludos Omar Machado

Traducción; Lords followed its recommendations enter Safe mode and start Firefox, result failed, with the same warning (can that it is inaccessible or has disappeared. Missing profile). The program which was the problem: Detect Safe Browsing / www.easysol.net your question that if it was the program that sent the Bank, Yes, because at the time that enters into the page of the Bank, immediately came out in the download of the program screen, then download it and, at the end of your installation closed Firefox, could not be opened more. Gradeciendo that I continue to give help to solve the problem. Thank you

Best regards

Please take a screen shot of the message. Save it to your desktop. Under the reply box below, press the Browse button, and post the picture(s).

Por favor tome una captura de pantalla del mensaje. Guárdalo en tu escritorio. Bajo el cuadro de respuesta más abajo, pulse el botón Examinar y publicar el imagene (s)

See:

• https://support.mozilla.org/kb/how-run-firefox-when-your-profile-missing-or-inacc

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

• Windows: %AppData%\Mozilla\Firefox\
  C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
• Linux: ~/.mozilla/firefox/
• Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/use a new default profile:

• Delete the profiles.ini file to force Firefox to create a new default profile
• Use the Profile Manager to create a new profile
• Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile

• http://kb.mozillazine.org/Profile_Manager
• https://support.mozilla.org/kb/Managing+profiles
• http://kb.mozillazine.org/Profile_folder_-_Firefox

I think you had said the you have problem with your profile. If so, please follow the instructions in this link.

Creo que me dijiste la tienes problemas con tu perfil. Si es así, por favor siga las instrucciones en este enlace.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Here are links for anti-mal-ware scanners. Please use them. I've called the big guys to help you. Good luck.

Aquí hay enlaces para escáneres anti-dañinos. Por favor, utilízalos. He llamado a los grandotes para ayudarle. Buena suerte.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• Anti-Rootkit Utility - TDSSKiller
• AdwCleaner (for more info, see this alternate AdwCleaner download page)
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Gracias señores por su ayuda, se resolvio el problema, les deso Feliz Navida y mucha salud a todo el equipo tecnico

Omar Machado Caracas - Venezuela

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.