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For the last 2 days whenever I open to MY MSN it opens in safe mode. I cleared FF history and cookies. all other sites open okay. Vista os, 64bit.

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  • Last reply by robgee

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vista 64 bit OS

vista 64 bit OS

Chosen solution

Thanks for the replies, the problem was on the Microsoft site itself, and internal glitch for the last 2 days on the MY MSN page causing jumbled text and no graphics.

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Please see the Firefox is stuck in Troubleshoot Mode article for a solution.

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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.


If this solution does not work try reinstalling.



Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

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Chosen Solution

Thanks for the replies, the problem was on the Microsoft site itself, and internal glitch for the last 2 days on the MY MSN page causing jumbled text and no graphics.