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I cannot upgrade my Adobe Flash Plugin. The dialog box keeps telling me that I need to close Firefox and Firefox is not open.

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  • Last reply by user633449

SCHH
SCHH
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I am attempting to upgrade my Adobe Flash Plugin and I cannot perform the upgrade because the dialog box tells me to close Firefox. I close Firefox and the process keeps telling me that it cannot perform the upgrade until I close Firefox Firefox is closed! Not sure what else I can do.

I am attempting to upgrade my Adobe Flash Plugin and I cannot perform the upgrade because the dialog box tells me to close Firefox. I close Firefox and the process keeps telling me that it cannot perform the upgrade until I close Firefox Firefox is closed! Not sure what else I can do.

Chosen solution

If you have the Flash installer already downloaded, restart your computer, then try running the Flash installer. then try to start firefox up and upgrade to Firefox 11. Does that work? Usually problems like this are caused by a bad extension, so if that works we can diagnose your extensions.

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All Replies (2)

SCHH
SCHH Question owner
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Also - this occurs even though I have closed Firefox AND killed the Firefox.exe process in Task Manager AND ensured that on the Applications Tab in Task Manager that there are NO other instances of Firefox that are running.

user633449
user633449
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Chosen Solution

If you have the Flash installer already downloaded, restart your computer, then try running the Flash installer. then try to start firefox up and upgrade to Firefox 11. Does that work? Usually problems like this are caused by a bad extension, so if that works we can diagnose your extensions.