Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My personal folders with contents don't show after Thunderbird updates to 128.4.3esr (64-bit)

  • No replies
  • 0 have this problem
more options

Yesterday TB did an update and when I started the app today it was like I was using the program for the very first time. I had to re-enter my e-mail account settings, change the window layout (that took one hour) and now find a way to get my personal folders back. There are folders that I myself created and they contain saved e-mails.

Using my ISP's webmail service I can see that these folders still exist on their server. But despite all my one line research, I haven't been able to solve this problem. I did run trouble shoot, but that didn't help.

If anyone has any tips, tricks or other solutions, please let me know.

Yesterday TB did an update and when I started the app today it was like I was using the program for the very first time. I had to re-enter my e-mail account settings, change the window layout (that took one hour) and now find a way to get my personal folders back. There are folders that I myself created and they contain saved e-mails. Using my ISP's webmail service I can see that these folders still exist on their server. But despite all my one line research, I haven't been able to solve this problem. I did run trouble shoot, but that didn't help. If anyone has any tips, tricks or other solutions, please let me know.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.