Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Links not working

  • 2 respostas
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

All of a sudden, Firefox will not open links sent in my e mail...I get redirected to a page that says "having trouble finding that site"....this is happening on multiple sites...so can you help? My Firefox is up to date...as is my laptop, running Mirosoft 10 version 21H2.....I have tried using another browser with no luck there as well. Any ideas?

All of a sudden, Firefox will not open links sent in my e mail...I get redirected to a page that says "having trouble finding that site"....this is happening on multiple sites...so can you help? My Firefox is up to date...as is my laptop, running Mirosoft 10 version 21H2.....I have tried using another browser with no luck there as well. Any ideas?

All Replies (2)

more options

Are you accessing your e-provider using Firefox? Another browser? An e-mail browser?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

What security software do you have?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.