Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

After a firefox update the new private window doesn't work and program locks up.

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by orvi

ccpjr
ccpjr
more options

After the last two updates the new private window doesn't work and when I shutdown the program and try to restart it will not open. The only way I can fix this is to uninstall and reinstall Firefox but when I go to uninstall Firefox a pop up window states that Firefox is running so I have to shutdown and restart and then uninstall and then reinstall.

After the last two updates the new private window doesn't work and when I shutdown the program and try to restart it will not open. The only way I can fix this is to uninstall and reinstall Firefox but when I go to uninstall Firefox a pop up window states that Firefox is running so I have to shutdown and restart and then uninstall and then reinstall.

All Replies (1)

orvi
orvi
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

Do NOT click the Reset button on the Safe Mode start window. https://support.mozilla.org/kb/Safe+Mode https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes