hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? thank you...

Application Basics

Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Firefox/31.0

Crash Reports for the Last 3 Days

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: Adblock Plus Version: 2.6.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: DownloadHelper Version: 4.9.23 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: DownThemAll! Version: 2.0.17 Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: NetVideoHunter Version: 1.16 Enabled: true ID: [email protected]

Name: RightToClick Version: 2.9.5 Enabled: true ID: {cd617375-6743-4ee8-bac4-fbf10f35729e}

Name: Roomy Bookmarks Toolbar Version: 1.4.5 Enabled: true ID: [email protected]

Name: Stylish Version: 1.4.3 Enabled: true ID: {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}

Name: Web Developer Version: 1.2.5 Enabled: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Name: WOT Version: 20131118 Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Graphics

Adapter Description: AMD Radeon HD 6800 Series Adapter Drivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva Adapter RAM: 1024 ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 0 Enhanced Contrast: 0 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] Device ID: 0x6738 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 4-17-2014 Driver Version: 14.100.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6800 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446 browser.startup.homepage: http://www.google.com/ browser.startup.homepage_override.buildID: 20140716183446 browser.startup.homepage_override.mstone: 31.0 browser.tabs.warnOnClose: false browser.zoom.siteSpecific: false dom.mozApps.used: true extensions.lastAppVersion: 31.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 mousewheel.withcontrolkey.action: 3 network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1409840122 places.history.expiration.transient_current_max_pages: 80422 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Send_To_OneNote_2007.print_bgcolor: false print.printer_Send_To_OneNote_2007.print_bgimages: false print.printer_Send_To_OneNote_2007.print_colorspace: print.printer_Send_To_OneNote_2007.print_command: print.printer_Send_To_OneNote_2007.print_downloadfonts: false print.printer_Send_To_OneNote_2007.print_duplex: 1701995895 print.printer_Send_To_OneNote_2007.print_edge_bottom: 0 print.printer_Send_To_OneNote_2007.print_edge_left: 0 print.printer_Send_To_OneNote_2007.print_edge_right: 0 print.printer_Send_To_OneNote_2007.print_edge_top: 0 print.printer_Send_To_OneNote_2007.print_evenpages: true print.printer_Send_To_OneNote_2007.print_footercenter: print.printer_Send_To_OneNote_2007.print_footerleft: &PT print.printer_Send_To_OneNote_2007.print_footerright: &D print.printer_Send_To_OneNote_2007.print_headercenter: print.printer_Send_To_OneNote_2007.print_headerleft: &T print.printer_Send_To_OneNote_2007.print_headerright: &U print.printer_Send_To_OneNote_2007.print_in_color: true print.printer_Send_To_OneNote_2007.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2007.print_margin_left: 0.5 print.printer_Send_To_OneNote_2007.print_margin_right: 0.5 print.printer_Send_To_OneNote_2007.print_margin_top: 0.5 print.printer_Send_To_OneNote_2007.print_oddpages: true print.printer_Send_To_OneNote_2007.print_orientation: 0 print.printer_Send_To_OneNote_2007.print_page_delay: 50 print.printer_Send_To_OneNote_2007.print_paper_data: 1 print.printer_Send_To_OneNote_2007.print_paper_height: 11.00 print.printer_Send_To_OneNote_2007.print_paper_name: print.printer_Send_To_OneNote_2007.print_paper_size_type: 0 print.printer_Send_To_OneNote_2007.print_paper_size_unit: 0 print.printer_Send_To_OneNote_2007.print_paper_width: 8.50 print.printer_Send_To_OneNote_2007.print_plex_name: print.printer_Send_To_OneNote_2007.print_resolution: 1867525464 print.printer_Send_To_OneNote_2007.print_resolution_name: print.printer_Send_To_OneNote_2007.print_reversed: false print.printer_Send_To_OneNote_2007.print_scaling: 1.00 print.printer_Send_To_OneNote_2007.print_shrink_to_fit: true print.printer_Send_To_OneNote_2007.print_to_file: false print.printer_Send_To_OneNote_2007.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2007.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2007.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2007.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1408247988

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSMIME Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSSL Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSUTIL Expected minimum version: 3.16.2 Version in use: 3.16.2

Experimental Features

can you try with the catalyst beta graphics driver from http://support.amd.com/en-us/kb-artic.../latest-catalyst-windows-beta.aspx? catalyst 14.4 has been blocklisted for direct2d because of stability issues in firefox 32 (bug #984488).

Try to create a new Boolean pref on the about:config page via the right-click context menu with the name layout.paint_rects_separately and set the value to true and leave hardware acceleration and Direct2D enabled.

• layout.paint_rects_separately = true
• gfx.direct2d.disabled = true

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

philipp's suggestion worked :) Thank you! I'm now using Firefox 32 and the fonts are all good. Installing AMD Catalyst beta 14.7 fixed it.

I am having the same problem with Firefox 33(I think it started with 32).

If I revert to Firefox 31, the fonts display as they should and they look great. I installed AMD Catalyst beta 14.7, but that didn't bring any luck!!

Only by downgarding the Firefox version, I am able to get the fonts render properly.

Any thoughts?

Thanks,

Mirko

You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

• about:config page: layers.offmainthreadcomposition.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

Thanks for the quick help, but still nothing!! If there are some other things that I can try, please post it when you have time.

Did you already try to disable hardware acceleration in Firefox?

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Nope, still nothing. I also tried with these settings, they don't change anything either.

   layout.paint_rects_separately = true
   gfx.direct2d.disabled = true 

Guess, I will need to revert to Firefox 31 and wait for this to be fixed sometime soon.

Can you attach a screenshot?

• http://en.wikipedia.org/wiki/Screenshot
• https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

• Use a compressed image type like PNG or JPG to save the screenshot
• Make sure that you do not exceed the maximum size of 1 MB

You can check if ClearType is enabled system wide for all programs to make other programs like Firefox use it.

Vista: Control Panel > Personalization > Window Color and Appearance > Effects: "Use the following method to smooth edges of screen fonts" Win7: *Control Panel > Personalization > Window Color and Appearance > Fonts > "Adjust ClearType text"

mirko, please post with your troubleshooting information as well...

Ok, here is the troubleshooting information. I can also post some screenshots if needed.

Sorry for strange language, but my Firefox is croatian version.

Osnove aplikacije

Naziv: Firefox Inačica: 33.1.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0 Više procesni prozori: 0/1

Izvještaji o rušenju za proteklih 3 dana

ID izvještaja: bp-1d205014-06f4-466c-b20b-ede5e2141126 Poslano: Prije 1 dan

Svi izvještaji o rušenju

Proširenja

Naziv: colorPicker Inačica: 2.1 Omogućeno: true ID: colorPicker@colorPicker

Naziv: ColorZilla Inačica: 2.8 Omogućeno: true ID: {6AC85730-7D0F-4de0-B3FA-21142DD85326}

Naziv: DownThemAll! Inačica: 2.0.17 Omogućeno: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Naziv: Firebug Inačica: 2.0.6 Omogućeno: true ID: [email protected]

Naziv: FireShot Inačica: 0.98.63 Omogućeno: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba}

Naziv: Rainbow Inačica: 1.6 Omogućeno: true ID: [email protected]

Naziv: Web Developer Inačica: 1.2.5 Omogućeno: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Naziv: QuickMark Inačica: 1.2.5 Omogućeno: false ID: jid0-QT2VXewB9xzbRlyapSJjA4ebwoU@jetpack

Naziv: Screengrab Inačica: 0.96.3 Omogućeno: false ID: {02450954-cdd9-410f-b1da-db804e18c671}

Grafika

ClearType parametri: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Datum upravljačkog programa: 4-17-2013 DirectWrite omogućen: false (6.1.7601.18245) GPU #2 aktivan: false ID proizvođača: 0x8086 ID uređaja: 0x0166 Inačica upravljačkog programa: 9.17.10.3114 Opis adaptera: Intel(R) HD Graphics 4000 Prozori ubrzani GPU-om: 0/1 Basic (OMTC) RAM adaptera: Unknown Upravljački programi adaptera: igdumd32 igd10umd32 igd10umd32 WebGL renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Važne izmijenjene osobitosti

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407 browser.startup.homepage_override.buildID: 20141113143407 browser.startup.homepage_override.mstone: 33.1.1 dom.mozApps.used: true extensions.lastAppVersion: 33.1.1 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1413361879 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1417111579 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1417111580 places.history.expiration.transient_current_max_pages: 78194 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: 1515870810 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 9 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.00 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 1515870810 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1415452721

Važne zaključane postavke

JavaScript

Inkrementalni GC: true

Pristupačnost

Aktivirano: false Onemogući pristupačnost: 0

Inačice biblioteke

NSPR Očekivana najmanja inačica: 4.10.7 Korištena inačica: 4.10.7

NSS Očekivana najmanja inačica: 3.17.2 Basic ECC Korištena inačica: 3.17.2 Basic ECC

NSSSMIME Očekivana najmanja inačica: 3.17.2 Basic ECC Korištena inačica: 3.17.2 Basic ECC

NSSSSL Očekivana najmanja inačica: 3.17.2 Basic ECC Korištena inačica: 3.17.2 Basic ECC

NSSUTIL Očekivana najmanja inačica: 3.17.2 Korištena inačica: 3.17.2

Eksperimentalne značajke

I forgot to mention, ClearType is on system wide. I am attaching two screenshots, where you can clearly see the jagged edges on the fonts.

Also, I have a case of totally wrong rendering of one font(museo sans).

I know that I am not crazy, because if I downgrade to Firefox 31, both the jagged edges and Museo Sans render correctly.

Hi guys, if anyone is still interested, updating to latest 34.0.5 didn't changed anything.

The issues are still there !!

No one to help on this ??????

I recently had a windows update yesterday and yes all of my drivers are updated but still nothing works. I even went through ClearType and resetting Firefox to no avail. Youtube's hyperlinks and Google's hyperlinks seem to be a bit blocky ever since. Disabling hardware acceleration did not work but I did find something that made it easier to see the fonts: - Go to your Firefox options and choose Content. - In Content choose advanced settings. - In Advanced settings, make sure to uncheck the box that says:

'Allow pages to choose their own fonts, instead of my selections above. After unchecking the box, click ok'

- I chose my own font preference (Georgia) and every page was reloaded with the changed setting. That made things look a little bit better. Note: This isn't the ultimate solution to this problem but rather a work around until SOMETHING is done. If this doesn't work for you, I'm sorry. :/

hello LadyLMarie, your issue is probably caused by this ms update: https://support.microsoft.com/kb/3013455 and not related to this existing thread. i'm closing this thread in order to avoid mixing up things. please ask a new question in case you still need help.