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Firefox crashes whenever I try to access Google Docs

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Sam_23
Sam_23
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Every time I try to access my documents in Google Drive, the following error message appears and then Firefox crashes:

"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: https://docs.google.com/static/document/client/js/3813695421-kix_main_i18n_kix_core.js:405 "

I have a PC, Windows 7.

I'd really appreciate some help! Thanks in advance.

Every time I try to access my documents in Google Drive, the following error message appears and then Firefox crashes: "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: https://docs.google.com/static/document/client/js/3813695421-kix_main_i18n_kix_core.js:405 " I have a PC, Windows 7. I'd really appreciate some help! Thanks in advance.

All Replies (10)

Wesley Branton
Wesley Branton
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Does this problem occur when Firefox is in Safe Mode?

Firefox Safe Mode

cor-el
cor-el
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  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

Sam_23
Sam_23 Úinéir na ceiste
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1) ComputerWhiz, yes - the problem occurred in Safe Mode also.

2) I will look for the crash reports now and report back.

Sam_23
Sam_23 Úinéir na ceiste
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Here are the crash reports - does this help? 


Report ID                               Date Submitted

1b4b0f32-0001-484e-8685-831c999fdd44 02/08/2013 00:06 
9ac7f24a-9e5a-4c80-b436-5c7f9732b82b 01/08/2013 19:21 
4d6e270d-1411-4be4-be2e-1909b82bb97e 31/07/2013 12:51 
0d239f57-1c47-470f-a73c-a1ade2be4e6c 29/07/2013 23:40 
b5b4e26c-4b70-41bb-8631-a9c6a697e523 29/07/2013 22:53

Athraithe ag cor-el ar

cor-el
cor-el
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  • Top 10 Contributor
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Do you have crash reports with a "bp-" prefix?

Crash reports without this prefix are likely to not have been submitted to the Mozilla crash report website.

See also:

Sam_23
Sam_23 Úinéir na ceiste
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All that shows is what I have pasted above.

How should I submit the crash report?

Wesley Branton
Wesley Branton
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If the issue occurs in Firefox Safe Mode, then the issue isn't caused by an extension or plugin installed on your Firefox browser.

Try doing the following:

  • Scan your computer for viruses
  • Scan your computer for malware
  • Scan your computer for bad registries (I recommend CCleaner)
Sam_23
Sam_23 Úinéir na ceiste
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Hmm... No viruses or malware showed up in the scans, and I ran C-Cleaner, but the problem has still not been solved.

Wesley Branton
Wesley Branton
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Have you tried running Firefox in Safe Mode to see if the issue is solved in Safe Mode?

kobe
kobe
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Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.