Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 1 freagra
  • 3 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó knorretje

Maryon
Maryon
more options

this is the second day when Firefox crashes on start up even when I attempt to start in safe mode. I have responded each time to the crash report which appears. I've been using Firefox happily for several months without problems. This is as much detail as I can give. Latest crash report ref below

this is the second day when Firefox crashes on start up even when I attempt to start in safe mode. I have responded each time to the crash report which appears. I've been using Firefox happily for several months without problems. This is as much detail as I can give. Latest crash report ref below

All Replies (1)

knorretje
knorretje
more options

Since yesterday we have a lot of crashes with Trusteer Rapport. If you use this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

If you do not have Rapport, then we need your crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes