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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Mozilla Firefox crashes immediately upon opening in regular mode as well as Troubleshoot mode. Most recent Crash ID is: bp-9aca92f2-b85b-4cdc-8cd3-4700b0210814.

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fdpd69
fdpd69
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Crashes immediately upon opening in regular mode and troubleshoot mode. Crash ID: bp-9aca92f2-b85b-4cdc-8cd3-4700b0210814

Crashes immediately upon opening in regular mode and troubleshoot mode. Crash ID: bp-9aca92f2-b85b-4cdc-8cd3-4700b0210814

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 91.0 Build ID 20210804193234 (2021-08-04) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1

Sat, 14 Aug 2021 13:54:37 GMT bp-9aca92f2-b85b-4cdc-8cd3-4700b0210814 Signature: nsINode::Append

Uptime 1 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

FredMcD
FredMcD
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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads