Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Why does Message Filter setup to 'Reply with Template' not including BCC address included in template?

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 14 views
  • Freagra is déanaí ó Toad-Hall

amathis
amathis
more options

Problem: When a message filter auto-replies from template, it does not include the BCC address saved in the template. When I manually open the template, fill in the 'to' address, and send it works.

I am using a BCC Dropbox-type feature with a CRM that allows Contact records to be created when a special email address is included in the BCC of the email.

I have setup a message filter that runs upon new, unread messages, and automatically 'Reply from template' to a) Let the customer know that we received their support request and b) Send an email that includes the BCC address so that the CRM will create a new contact record.

Everything works except for one small thing: When a message filter auto-replies from template, it does not include the BCC address saved in the template. When I manually open the template, fill in the 'to' address, and send it works.

Problem: When a message filter auto-replies from template, it does not include the BCC address saved in the template. When I manually open the template, fill in the 'to' address, and send it works. I am using a BCC Dropbox-type feature with a CRM that allows Contact records to be created when a special email address is included in the BCC of the email. I have setup a message filter that runs upon new, unread messages, and automatically 'Reply from template' to a) Let the customer know that we received their support request and b) Send an email that includes the BCC address so that the CRM will create a new contact record. Everything works except for one small thing: When a message filter auto-replies from template, it does not include the BCC address saved in the template. When I manually open the template, fill in the 'to' address, and send it works.

All Replies (2)

amathis
amathis Úinéir na ceiste
more options

bump?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Have you tried doing the following?

right click on mail account name in Folder Pane and select 'Settings' select: 'Copies & folders' select: 'Bcc thee email addresses' type in the email address click on OK

In Template, remove all To and Bcc emails addresses. The filter should insert the TO email address and the Account Settings for that account should then auto add the Bcc. Please test this and report back on results.