re :Running Print Preview then fails after "processing" the selected email.

This sounds like it may be a print spooler issue. My OS has an issue with passing info to printer and does the same as you describe when I select any email and do File > Print Preview. In my case, it is not a Thunderbird issue; I have a case of old OS misbehaving. You could try reinstalling your printer and checking the print spooler is working correctly.

I have to restart the print spooler and then redo File > Print Preview.

On computer not Thunderbird. Open Run (Can be located Start > Programs >Accessories) Type : services.msc click on OK

Your computer may ask to you to confirm opening it. A window opens showing a list of services.

scroll down until you see Print Spooler Startup Type is usually Automatic. If it says automatic already: on left side pane, click on 'Start' or 'Restart' service.

If it says 'Manual', right click on line to open a window allowing you set 'Automatic' and click on 'Start' button. Click on OK

Did restarting Print Spooler get the 'File > 'Print Preview' to open as expected ?

Thanks for your reply, but it didn't solve my problem(s). The print spooler was already running as expected, and restarting it changed nothing. Interestingly, Page Setup and Print Preview work correctly in Firefox (and Print works in Thunderbird as well - Print seems to know where the Page info is stored - it prints with a title, page number, and date) . I wonder if Thunderbird's Page Setup and Print Preview get confused about where the info is stored. When selecting Page Setup, I get a 2-tab form with Portrait mode selected and all other fields blank. If I fill out the fields, then click Done, then reselect Page Setup, I get back the original form with blank fields. None of this affects the setup used by Print. Where is the page setup info stored? How does Thunderbird find it? Is it in a profile or somewhere else?

Select the email in list so it opens in the Message Pane. Select Menu icon > Print > 'Print Preview'. In 'Print Preview' view, click on 'Page Set up' button. This should show you the current margins etc info.

Please post the following info: In Thunderbird

• Help > Troubleshooting Information
• click on 'Copy text to clipboard' button

right click in this forum question 'Post a Reply' text box and select 'Paste' then edit what you pasted so that only the printer info is displayed. Then Post Reply.

If I click on the Print Icon and select Print Preview, I get the two window flashes - just like selecting File -> Print Preview.

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