Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox fails to start following Flash Player upgrade

  • 4 réponses
  • 4 ont ce problème
  • 3 vues
  • Dernière réponse par kobe

dartguru
dartguru
more options

Using Windows 7 Adobe Flash Player install failed. Firefox now fails to start - event viewer details at the bottom of the message. I've uninstalled Firefox and reinstalled it (v22.0). I've uninstalled Flash Player via the Control panel. Event Viewer shows:- Faulting application name: FlashPlayerUpdateService.exe, version: 11.6.602.180, time stamp: 0x51a4ab8c Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f Exception code: 0xc0000005 Fault offset: 0x0002e243 Faulting process id: 0x4290 Faulting application start time: 0x01ce90313196b4b6 Faulting application path: C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe Faulting module path: C:\windows\SysWOW64\ntdll.dll Report Id: 6fe5a9c5-fc24-11e2-80bb-94de80504a75

Using Windows 7 Adobe Flash Player install failed. Firefox now fails to start - event viewer details at the bottom of the message. I've uninstalled Firefox and reinstalled it (v22.0). I've uninstalled Flash Player via the Control panel. Event Viewer shows:- Faulting application name: FlashPlayerUpdateService.exe, version: 11.6.602.180, time stamp: 0x51a4ab8c Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f Exception code: 0xc0000005 Fault offset: 0x0002e243 Faulting process id: 0x4290 Faulting application start time: 0x01ce90313196b4b6 Faulting application path: C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe Faulting module path: C:\windows\SysWOW64\ntdll.dll Report Id: 6fe5a9c5-fc24-11e2-80bb-94de80504a75

Toutes les réponses (4)

dartguru
dartguru Auteur de la question
more options

Sorry, to correct Event Viewer, the error I get after uninstalling flash player and firefox then re-installing firefox is this... Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f Exception code: 0xc0000005 Fault offset: 0x0002dede Faulting process id: 0x1940 Faulting application start time: 0x01ce903f92e12738 Faulting application path: C:\program files (x86)\mozilla firefox\firefox.exe Faulting module path: C:\windows\SysWOW64\ntdll.dll Report Id: d1a5c183-fc32-11e2-80bb-94de80504a75

kobe
kobe
more options

Find your profile and delete pluginreg.dat.

And run sfc/scannow and search for missing essential system files.

Modifié le par kobe

dartguru
dartguru Auteur de la question
more options

Hi thanks for the reply.

I've deleted pluginreg.dat and run scannow.

scannow found nothing and firefox still doesn't start.

The error message in Event Viewer is exactly the same as before:-

Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b

Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f

Exception code: 0xc0000005

Fault offset: 0x0002dede

Faulting process id: 0x2320

Faulting application start time: 0x01ce90fb0ad66c52

Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: 49baf287-fcee-11e2-980c-94de80504a75

kobe
kobe
more options

You can check for malware (i doubt that, unless you got the wrong flash, should check anyways), and look at other solutions.