Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Download files not appearing

  • 4 réponses
  • 3 ont ce problème
  • 13 vues
  • Dernière réponse par Macnoon

Macnoon
Macnoon
more options

All files I try to download appear in the Firefox Downloads window and initially have 'Cancelled' underneath the file. When I click on a file it starts to download and I can see it in the Downloads window in explorer. When the download finishes it disappears from the explorer Download window.

I have looked at Help but I can find nothing to solve the problem and allow downloads. How do I get downloads?

All files I try to download appear in the Firefox Downloads window and initially have 'Cancelled' underneath the file. When I click on a file it starts to download and I can see it in the Downloads window in explorer. When the download finishes it disappears from the explorer Download window. I have looked at Help but I can find nothing to solve the problem and allow downloads. How do I get downloads?

Solution choisie

Hi cor-el

Thanks for another suggestion. That did not work but I have done another system restore this time going back 6 weeks and it appears that the problem has now gone away. I also had an IE9 problem with downloading and an APPCRASH when trying to load hotmail. This all now works.

I have no clue what happened to cause the problem in the first place but there did not appear to be any resolution other than the sledge hammer to crack a nut by an old system backup.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Are you remembering downloads?

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history" > "Remember download history"
Macnoon
Macnoon Auteur de la question
more options

Hi Cor-el,

Thanks for the suggestion but all that you have suggested is already there. I have tried downloading to a different folder but the result is the same. IO can see the Download panel with what should have downloaded but I can't find any of the files and when I right click on any files, the 'open' option is greyed out.

Macnoon

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If Open and Open Containing Folder in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

Macnoon
Macnoon Auteur de la question
more options

Solution choisie

Hi cor-el

Thanks for another suggestion. That did not work but I have done another system restore this time going back 6 weeks and it appears that the problem has now gone away. I also had an IE9 problem with downloading and an APPCRASH when trying to load hotmail. This all now works.

I have no clue what happened to cause the problem in the first place but there did not appear to be any resolution other than the sledge hammer to crack a nut by an old system backup.