Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Log onto Firefox redirects to site other than homepage

more options

After re-installing Firefox, when logging in Firefox redirects homepage via some website not identified as the homepage website. Clicking on Firefox homepage icon results in: Click on homepage icon results in https://ww01.bestinternetaccess.com/?dn=bestinternetaccess.com&enc_lnk=dGVx%2FWjzvrTAKEUsrpUDW14g%2BKS2DvNZiBNn56w5HwocUGMh8DeEpVNcFN1lBDPG&enc_txt=bNceErLP%2BB%2BEXC773n1LdXSWPc5%2FA%2B%2Fg6QR%2B9XABNRJszMW5qKTiBuRgDVnkYF0%2BVf1PPu%2FvZJWZbDXmVu2VOoI18B29YtI%2F%2BP%2B7wwWrft9Q45e28hA7IxX0bA0geFfn&pbsubid=f0afada4-f117-4015-b81b-da4435c87df4&pid=9POT3387I Any assistance would be greatly appreciated.

After re-installing Firefox, when logging in Firefox redirects homepage via some website not identified as the homepage website. Clicking on Firefox homepage icon results in: Click on homepage icon results in https://ww01.bestinternetaccess.com/?dn=bestinternetaccess.com&enc_lnk=dGVx%2FWjzvrTAKEUsrpUDW14g%2BKS2DvNZiBNn56w5HwocUGMh8DeEpVNcFN1lBDPG&enc_txt=bNceErLP%2BB%2BEXC773n1LdXSWPc5%2FA%2B%2Fg6QR%2B9XABNRJszMW5qKTiBuRgDVnkYF0%2BVf1PPu%2FvZJWZbDXmVu2VOoI18B29YtI%2F%2BP%2B7wwWrft9Q45e28hA7IxX0bA0geFfn&pbsubid=f0afada4-f117-4015-b81b-da4435c87df4&pid=9POT3387I Any assistance would be greatly appreciated.

Toutes les réponses (3)

more options

By default Firefox fresh install assuming nothing change shouldn't do any redirects. How did you install Firefox? Was this wipe clean Firefox folder and reinstall or just reinstall over current Firefox?

Otherwise you will have to check with Firefox help link to be sure it's properly set.

"How to set the home page" https://support.mozilla.org/en-US/kb/how-to-set-the-home-page

Cela vous a-t-il été utile ?

more options

Did a complete Firefox uninstall - restart of system - load new copy of Firefox from the link official FF website - all following some unresolved issue which FF troubleshooting suggested "refresh install". The custom URL which I utilized is one which I've been using for years without issue - I'm confident this isn't a faulty home page setup....I'm at a loss as what to do next.

Cela vous a-t-il été utile ?

more options

Without someone being in person to see what uninstall and uninstall is doing this would be for a computer shop to see what is happening during the install of the Browser. A re-fresh usually wipes everything and there is no going back unless your system had image of the previous settings.

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.