Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Need t o change my email. I cannot get to it so the previous response was a waste of my time. Please try again

Charlie
Charlie
more options

I am trying to "change my email" but for some reason, Firefox wants to send me a confirmation to the old and cannot use Email.

What the heck can I do???

Thanks

I am trying to "change my email" but for some reason, Firefox wants to send me a confirmation to the old and cannot use Email. What the heck can I do??? Thanks

Toutes les réponses (1)

the-edmeister
the-edmeister
  • Moderator
more options

If you are talking about the email address for a Firefox Account, you must have access to the primary email address so that you can add a secondary email address, which what "changing" your email address entails. AFAIK there is no way around that.

The solution is to create a new Firefox Account with the 'new' email address, and delete the current one that you can no longer access.

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account