This sounds more like a website issue. Contact the bank and have your account checked.

Make sure you are entering the account numbers/passwords correctly.

I think it`s somthing wrong in Firefox. Explorer and Googlechrome preform the acction proper

Regards J-O Lundgren

Is the user/password entered in the Password Manager? Reenter the information manually.

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

• Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

• Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

If this is a special device then you probably need to add in in the security device manager.

• Options/Preferences -> Privacy & Security -> Certificates -> Security Devices

The only problem is to find what file you need.

You can check in the Windows Control Panel to see if you can locate any software from that bank.

You can also search internet for that bank and bank ID and Firefox as it it likely that others have come across this issue.