Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes and cant solve the problem

  • 1 réponse
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par philipp

MOHAMMED_IBRAHIM
MOHAMMED_IBRAHIM
more options

I have already asked before about this problem and was given reply by philipp to post the first five crash IDs. Here they are Crash ID: bp-0f564d73-a312-4326-9e99-bc0f32161221 Crash ID: bp-5c943ff6-8443-4ade-a2a1-320572161221 Crash ID: bp-9a11b026-24e2-49ce-923b-8096a2161221 Crash ID: bp-c4bc8d64-dd00-479e-ad61-a27cb2161221 Crash ID: bp-13b41b5a-97dd-40b8-b90e-f728e2161220 

please solve my problem.

Thanks

I have already asked before about this problem and was given reply by philipp to post the first five crash IDs. Here they are Crash ID: bp-0f564d73-a312-4326-9e99-bc0f32161221 Crash ID: bp-5c943ff6-8443-4ade-a2a1-320572161221 Crash ID: bp-9a11b026-24e2-49ce-923b-8096a2161221 Crash ID: bp-c4bc8d64-dd00-479e-ad61-a27cb2161221 Crash ID: bp-13b41b5a-97dd-40b8-b90e-f728e2161220 please solve my problem. Thanks

Solution choisie

thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

philipp
philipp
  • Moderator
more options

Solution choisie

thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/