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Can't stay signed in with Google, even after clearing cache

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par chrislh

chrislh
chrislh
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After years of staying signed in with Google and uploading photos all of a sudden I am asked to sign in with Google every step of the way. There is no 'stay signed in' box in the Google drop down. I have cleared my cache and restarted my computer - did not help.

Many thanks for any help you might have - christian

After years of staying signed in with Google and uploading photos all of a sudden I am asked to sign in with Google every step of the way. There is no 'stay signed in' box in the Google drop down. I have cleared my cache and restarted my computer - did not help. Many thanks for any help you might have - christian

Toutes les réponses (2)

Scribe
Scribe
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Hi, please make sure cookies are enabled Settings for privacy, browsing history and do-not-track, and you aren't using Private Browsing Private Browsing - Use Firefox without saving history

If that doesn't help and you have any add-ons, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

chrislh
chrislh Auteur de la question
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thanks - I will give it a try - not sure why this would happen all of a sudden