I have multiple email accounts all with same server and set up the same. Suddenly I'm not getting incoming emails on one account. Have to close and restart.
A few days ago, one of my email accounts stopped working properly. It is one of 3 that I have with the same server. They are set up identically. Upon startup new emails will show up, but unless I close the program and reopen it, no new ones come in. My computer "dings" to notify me that a new email has arrived, but it doesn't show up on my inbox until I restart Thunderbird. My two other email accounts have no issues.
Thanks.
A few days ago, one of my email accounts stopped working properly. It is one of 3 that I have with the same server. They are set up identically. Upon startup new emails will show up, but unless I close the program and reopen it, no new ones come in. My computer "dings" to notify me that a new email has arrived, but it doesn't show up on my inbox until I restart Thunderbird. My two other email accounts have no issues.
Thanks.
Solution choisie
Good. Can you then mark the thread as 'Solved' please? Thank you.
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Sir may be from here you will get any solution of your problem https://www.mozilla.org/en-US/thunderbird/features/
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Also indicate which account is the troubled one.
It is the [email protected] account that is the problem.
WARNING: This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird
Version: 38.7.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.1
Profile Folder: C:\Users\Jean Anne\AppData\Roaming\Thunderbird\Profiles\qkd8a3ar.default
(Local drive)
Application Build ID: 20160323055719
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account3:
INCOMING: account3, Local Folders, (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, [email protected], (pop3) pop-server.twcny.rr.com:110, plain, passwordCleartext
OUTGOING: smtp-server.twcny.rr.com:25, plain, passwordCleartext, true
account6:
INCOMING: account6, [email protected], (imap) imap.secureserver.net:993, SSL, passwordCleartext
OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, [email protected], (imap) imap.secureserver.net:993, SSL, passwordCleartext
OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, [email protected], (imap) imap.secureserver.net:993, SSL, passwordCleartext
OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, [email protected], (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-96aa83a3-22db-453a-a6e3-5a1832160209 (2/9/2016)
Extensions
Mozilla Thunderbird Configuration for WordPerfect Office X5, 1.1.0, false, {98d5815d-6aa2-499a-8845-6ef9d926c7bf}
Mozilla Thunderbird for WordPerfect Office X5, 1.1.0, false, {6929979a-166e-4660-bbee-c763333d7eb9}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.7.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 10b7b6f1-3636-4801-b0dc-bb6a54bcdda
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1459603777
places.history.expiration.transient_current_max_pages: 104422
plugin.importedState: true
plugin.state.flash: 0
print.printer_Lexmark_X658de_(Copy_1).print_bgcolor: false
print.printer_Lexmark_X658de_(Copy_1).print_bgimages: false
print.printer_Lexmark_X658de_(Copy_1).print_colorspace:
print.printer_Lexmark_X658de_(Copy_1).print_command:
print.printer_Lexmark_X658de_(Copy_1).print_downloadfonts: false
print.printer_Lexmark_X658de_(Copy_1).print_duplex: 7274573
print.printer_Lexmark_X658de_(Copy_1).print_edge_bottom: 0
print.printer_Lexmark_X658de_(Copy_1).print_edge_left: 0
print.printer_Lexmark_X658de_(Copy_1).print_edge_right: 0
print.printer_Lexmark_X658de_(Copy_1).print_edge_top: 0
print.printer_Lexmark_X658de_(Copy_1).print_evenpages: true
print.printer_Lexmark_X658de_(Copy_1).print_footercenter:
print.printer_Lexmark_X658de_(Copy_1).print_footerleft: &PT
print.printer_Lexmark_X658de_(Copy_1).print_footerright: &D
print.printer_Lexmark_X658de_(Copy_1).print_headercenter:
print.printer_Lexmark_X658de_(Copy_1).print_headerleft: &T
print.printer_Lexmark_X658de_(Copy_1).print_headerright: &U
print.printer_Lexmark_X658de_(Copy_1).print_in_color: true
print.printer_Lexmark_X658de_(Copy_1).print_margin_bottom: 0.5
print.printer_Lexmark_X658de_(Copy_1).print_margin_left: 0.5
print.printer_Lexmark_X658de_(Copy_1).print_margin_right: 0.5
print.printer_Lexmark_X658de_(Copy_1).print_margin_top: 0.5
print.printer_Lexmark_X658de_(Copy_1).print_oddpages: true
print.printer_Lexmark_X658de_(Copy_1).print_orientation: 0
print.printer_Lexmark_X658de_(Copy_1).print_page_delay: 50
print.printer_Lexmark_X658de_(Copy_1).print_paper_data: 1
print.printer_Lexmark_X658de_(Copy_1).print_paper_height: 11.00
print.printer_Lexmark_X658de_(Copy_1).print_paper_name:
print.printer_Lexmark_X658de_(Copy_1).print_paper_size_type: 0
print.printer_Lexmark_X658de_(Copy_1).print_paper_size_unit: 0
print.printer_Lexmark_X658de_(Copy_1).print_paper_width: 8.50
print.printer_Lexmark_X658de_(Copy_1).print_plex_name:
print.printer_Lexmark_X658de_(Copy_1).print_resolution: 2097211
print.printer_Lexmark_X658de_(Copy_1).print_resolution_name:
print.printer_Lexmark_X658de_(Copy_1).print_reversed: false
print.printer_Lexmark_X658de_(Copy_1).print_scaling: 1.00
print.printer_Lexmark_X658de_(Copy_1).print_shrink_to_fit: false
print.printer_Lexmark_X658de_(Copy_1).print_to_file: false
print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_bottom: 0
print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_left: 0
print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_right: 0
print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_top: 0
Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0152
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.2932
Driver Date: 12-12-2012
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17568)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: direct2d 1.1
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
NSS Util
3.19.2.3
3.19.2.3
NSS SSL
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
NSS S/MIME
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
There have been a number of people who complained about not getting new messages via GoDaddy IMAP recently, unless Thunderbird is restarted. Check with GoDaddy if they have any problems. Assuming there is a GoDaddy support forum, check whether other users have the same problem.
Challenge GoDaddy with the information below. https://bugzilla.mozilla.org/show_bug.cgi?id=1260724#c10
My email is working again. Must be someone else got to GoDaddy before I did! Thanks anyway for your help.
Solution choisie
Good. Can you then mark the thread as 'Solved' please? Thank you.