Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmark syncing still not working. Remove profile/places does not fix the issue.

  • 2 پاسخ
  • 5 have this problem
  • 18 views
  • آخرین پاسخ توسّط LukeLikely

more options

I have a bookmark backup json file (thankfully). Basically I can start with a fresh install of firefox (PC or linux), link it up to my sync account and ensure that everything is cleared out in bookmarks. Restore the bookmarks using the json file and they all appear fine. Perform a fresh install of firefox on a new computer (Linux or PC), sync the account and the bookmarks become mucked up on both machines (some bookmarks are removed others are duplicated). Clearing down both firefoxes and restoring the bookmarks from the json backup only temporarily fixes the issue (until the next time it attempts to sync at which point it mucks up the bookmarks again). Have tried clearing the profile and places but the error always occurs when syncing. I think this might in part be due to the bookmarks menu being included on the bookmarks toolbar line but removing this does not always seem to solve the issue.

I have a bookmark backup json file (thankfully). Basically I can start with a fresh install of firefox (PC or linux), link it up to my sync account and ensure that everything is cleared out in bookmarks. Restore the bookmarks using the json file and they all appear fine. Perform a fresh install of firefox on a new computer (Linux or PC), sync the account and the bookmarks become mucked up on both machines (some bookmarks are removed others are duplicated). Clearing down both firefoxes and restoring the bookmarks from the json backup only temporarily fixes the issue (until the next time it attempts to sync at which point it mucks up the bookmarks again). Have tried clearing the profile and places but the error always occurs when syncing. I think this might in part be due to the bookmarks menu being included on the bookmarks toolbar line but removing this does not always seem to solve the issue.

All Replies (2)

more options

Try saving using the HTML format.

more options

Doesn't affect the issue. In either case (JSON Bookmark file or HTML) the bookmarks are all imported into a blank profile correctly and show up initially correctly, however as soon as syncing takes places (despite there being nothing initially in the bookmarks prior to importing) the bookmarks screw up, with duplicates and missing entries.