V78.12 does not start. Safe modes do not help.
I updated TB to 78.12 two days ago and have not been able to start it. I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail. Installing V78.11 solved the problem instantly. Everything is back to normal now. I wonder if anyone else has experienced the same.
BTW, I cannot find a button to click to ask a question. I had to search the Internet and find this link to ask this question: https://support.mozilla.org/en-US/questions/new/thunderbird/form Could anyone shed some light on this?
Modified by Wayne Mery
Chosen solution
Hello there hong. We have read your message. We try to help you.
How is the computer at the moment?
Greetings Firefox volunteer.
All Replies (6)
Chosen Solution
Hello there hong. We have read your message. We try to help you.
How is the computer at the moment?
Greetings Firefox volunteer.
Modified by День сумо
The computer is working fine. I am still using V78.11 that is working perfectly. I will wait for V78.13 to try.
Hello there again.
What kind of pc do you use? A good one? Something like a window computer? Or a laptop? Do you also use the mobile versions of our Software?
Can I ask?
Greetings Firefox volunteer.
Modified by День сумо
Hello there again. Oké thank you for using Thunderbird
Greetings Firefox volunteer
Hello, Thank you for trying to help.
Here are my PC's specs:
Processor AMD Ryzen 7 2700 Eight-Core Processor 3.40 GHz Installed RAM 32.0 GB Edition Windows 10 Pro Version 20H2 Installed on 2020-12-26 OS build 19042.1110 Experience Windows Feature Experience Pack 120.2212.3530.0
> I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail.
Still sounds like a Windows or hardware problem.