The procedure entry point PK11_PubDerive could not be located in the dynamic link library nss3.dll
I see this error when launching Firefox (39.0.3, but it also (at least) occurs in 40.0.3 - can be replicated on multiple machines) but ONLY when 1) Crystal Reports is installed AND 2) Symantec DLP is installed. Firefox and Crystal Reports or Firefox and DLP alone do not cause the error, only the presence of all 3 apps. Launching Firefox in safe mode does not display the error, nor does restarting Firefox (as in disabling/enabling a plugin and being prompted to restart). O/S is Windows 7, 64-bit. Thanks in advance for your assistance!
All Replies (4)
marilm said
Launching Firefox in safe mode does not display the error, nor does restarting Firefox
This means you can isolate the issue to an add on, hardware acceleration or any changed about:config entries.
I believe I've ruled out plugins by manually disabling them all and confirming that a different machine with the same error has a completely different set of plugins. Is there a way to export the about:config entries so I can easily compare the settings before installing one of the 2 conflicting apps to the settings after?
Do you have any special security devices installed?
- Tools > Options > Advanced > Certificates: Security Devices
No, there are no special security devices installed. Can you think of anything else I can check?