Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Click the menu button , choose History, and then Clear Recent History....
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello FirefoxUser58, any luck if you disable the YesScript 2.0 extension you have ? (you can see the latest reviews : Reviews for YesScript)

also, try disabling graphics hardware acceleration and check if the problem is there.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

1. Open Firefox Options window as follows:
2. Click the menu button and select Options
3. In the Firefox Options click the Advanced tab, then select General.
4. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
5. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Thank you.

Thank you for your advice TobyS5!

There seems to be a slight improvement.

The audio is more fluid but the video is still very choppy and completely out of sync with the audio.

Thank you for your advice ideato!

There's a little more improvement.

Disabling the script extension had no effect.

Disabling the acceleration did help. The audio is a little more fluid but the video is still very choppy and completely out of sync with the audio.

Overall, its still unacceptable to watch but I at least the audio is adequate.

Can you send me the link to the video, I can check it out!

Here's one but I have trouble with almost every video embedded in a web site:

http://video.cnbc.com/gallery/?video=3000311672

Thank you for helping me!

Here is your problem, it is not your web browser it is the video, I checked it out and it is badly recorded.

This one is unwatchable on my computer:

http://www.history.com/topics/constitution/videos/america-gets-a-constitution?m=528e394da93ae&s=undefined&f=1&free=false

Barely adequate audio, crappy video:

http://www.c-span.org/video/?c4508974/federal-reserve-chair-janet-yellen-news-conference

Practically unwatchable:

http://www.hallindsey.com/

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Should I reset the defaults?

Hello,

We first need more information from the troublshooter before we can continue to help you.

Thank you.

Application Basics

Name: Firefox Version: 32.0.1 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:32.0) Gecko/20100101 Firefox/32.0

Crash Reports for the Last 3 Days

All Crash Reports (including 4 pending crashes in the given time range)

Extensions

Name: Troubleshooter Version: 1.1a Enabled: true ID: [email protected]

Name: YesScript Version: 2.0 Enabled: true ID: [email protected]

Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Name: Microsoft .NET Framework Assistant Version: 1.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Graphics

Adapter Description: RADEON IGP 345M Adapter Drivers: ati2dvag Adapter RAM: Unknown Device ID: 0x4337 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 4-27-2004 Driver Version: 6.14.10.6444 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 20480 browser.cache.disk.smart_size_cached_value: 245760 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140911151253 browser.startup.homepage: file:///C:/Documents%20and%20Settings/Rick/Desktop/Home%20Page/index.html browser.startup.homepage_override.buildID: 20140911151253 browser.startup.homepage_override.mstone: 32.0.1 dom.mozApps.used: true extensions.lastAppVersion: 32.0.1 gfx.direct2d.disabled: true layers.acceleration.disabled: true network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1411010272 places.history.enabled: false places.history.expiration.transient_current_max_pages: 11718 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npqtplugin: 1 print.printer_Lexmark_X73.print_bgcolor: false print.printer_Lexmark_X73.print_bgimages: false print.printer_Lexmark_X73.print_colorspace: print.printer_Lexmark_X73.print_command: print.printer_Lexmark_X73.print_downloadfonts: false print.printer_Lexmark_X73.print_duplex: 1515870810 print.printer_Lexmark_X73.print_edge_bottom: 0 print.printer_Lexmark_X73.print_edge_left: 0 print.printer_Lexmark_X73.print_edge_right: 0 print.printer_Lexmark_X73.print_edge_top: 0 print.printer_Lexmark_X73.print_evenpages: true print.printer_Lexmark_X73.print_footercenter: print.printer_Lexmark_X73.print_footerleft: &PT print.printer_Lexmark_X73.print_footerright: &D print.printer_Lexmark_X73.print_headercenter: print.printer_Lexmark_X73.print_headerleft: &T print.printer_Lexmark_X73.print_headerright: &U print.printer_Lexmark_X73.print_in_color: true print.printer_Lexmark_X73.print_margin_bottom: 0.5 print.printer_Lexmark_X73.print_margin_left: 0.5 print.printer_Lexmark_X73.print_margin_right: 0.5 print.printer_Lexmark_X73.print_margin_top: 0.5 print.printer_Lexmark_X73.print_oddpages: true print.printer_Lexmark_X73.print_orientation: 0 print.printer_Lexmark_X73.print_page_delay: 50 print.printer_Lexmark_X73.print_paper_data: 1 print.printer_Lexmark_X73.print_paper_height: 11.00 print.printer_Lexmark_X73.print_paper_name: print.printer_Lexmark_X73.print_paper_size_type: 0 print.printer_Lexmark_X73.print_paper_size_unit: 0 print.printer_Lexmark_X73.print_paper_width: 8.50 print.printer_Lexmark_X73.print_plex_name: print.printer_Lexmark_X73.print_resolution: 1515870810 print.printer_Lexmark_X73.print_resolution_name: print.printer_Lexmark_X73.print_reversed: false print.printer_Lexmark_X73.print_scaling: 1.00 print.printer_Lexmark_X73.print_shrink_to_fit: true print.printer_Lexmark_X73.print_to_file: false print.printer_Lexmark_X73.print_unwriteable_margin_bottom: 0 print.printer_Lexmark_X73.print_unwriteable_margin_left: 0 print.printer_Lexmark_X73.print_unwriteable_margin_right: 0 print.printer_Lexmark_X73.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.offlineApps: true privacy.clearOnShutdown.passwords: true privacy.cpd.downloads: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.sessions: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1409777829

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC

NSSSMIME Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC

NSSSSL Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC

NSSUTIL Expected minimum version: 3.16.4 Version in use: 3.16.4

Experimental Features

Hello,

To me it looks like your graphics card is not good enough for most videos, have you considered trying a different browser with the video and see if it does the same thing?

Thank you.

Yes, IE is no better, maybe worse.

Hello,

Well we are sorry to hear about that but it seems as of your graphics card can be outdated or not good enough to run these videos (Graphics cards like store bought macbooks can be bad) try updating it, we cannot really help with much more.

I have left a response under this including how to choose the best answer to your problem.

Thank you.

If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.