Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox opens but nothing inside it works!

  • 1 reply
  • 0 have this problem
  • 8 views
  • Last reply by Terry

more options

After having problems with my Firefox browser I tried to fix it and that didn't work so I uninstalled it and it wanted to reinstall it but it gave me a popup of missing a .dll file in the picture added below and it says reinstalling it could fix the problem. I tried 5 times with the same problem. No one can help this problem but mozilla but the only way to contact them is here. I was able to install opera with no problems. guess I lost everything now because I used mozilla that quit!

After having problems with my Firefox browser I tried to fix it and that didn't work so I uninstalled it and it wanted to reinstall it but it gave me a popup of missing a .dll file in the picture added below and it says reinstalling it could fix the problem. I tried 5 times with the same problem. No one can help this problem but mozilla but the only way to contact them is here. I was able to install opera with no problems. guess I lost everything now because I used mozilla that quit!
Attached screenshots

All Replies (1)

more options

I don't have Windows but I have seen the issue mentioned several times as in the link below.

https://support.mozilla.org/en-US/questions/1386984#answer-1528886