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Unable to create profile and launch Firefox on Windows 10

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by jonzn4SUSE

jsway
jsway
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Hello, Trying to use Firefox on Windows 10, but I keep getting a "Profile Creation failed" error message. The full screen display is attached. I have no idea how to fix it.

Hello, Trying to use Firefox on Windows 10, but I keep getting a "Profile Creation failed" error message. The full screen display is attached. I have no idea how to fix it.
Attached screenshots

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Are getting this error during the browser install process?

jsway
jsway Question owner
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I am getting this message after installation. Firefox is fully installed. When I launch it, it goes to the "Choose User Profile" and no "Default Profile" is present for selection. So I click on "Create Profile", go to the Wizard and after clicking "Finish", I get this error. I have deleted the profiles folder and reattempted to create a profile. I have uninstalled and reinstalled, but still get the same error.

Modified by jsway

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can you post a pic from the troubleshoot information page under help. see screenshot

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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This may help.

https://support.mozilla.org/en-US/questions/1276256