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this connection is untrusted

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

cknausen
cknausen
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Running Win 8.1 with Family safety/safe search activated. Firefox 34.0.5 is the only web browser affected. I tried the time hack (sync to internet), clearing the cache, disabling the antivirus/firewall (AVG2015), deleting the cert8.db file and resetting the root certificates per http://support.microsoft.com/kb/2965142. So far, nothing helps.

Running Win 8.1 with Family safety/safe search activated. Firefox 34.0.5 is the only web browser affected. I tried the time hack (sync to internet), clearing the cache, disabling the antivirus/firewall (AVG2015), deleting the cert8.db file and resetting the root certificates per http://support.microsoft.com/kb/2965142. So far, nothing helps.

All Replies (3)

Sourjobraato Banerjee
Sourjobraato Banerjee
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Your Firefox settings folder (profile folder) is hidden. To find cert8.db and other files, you can access the folder from inside Firefox using either 

   "3-bar" menu button > "?" button > Troubleshooting Information
   (menu bar) Help > Troubleshooting Information
   type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Show Folder" button. This should launch a new Windows Explorer window listing your settings files and various subfolders.

Note: Please fully close all Firefox windows before renaming or removing any settings files.

cknausen
cknausen Question owner
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I tried that already... It didn't make a difference.


Sourjobraato Banerjee said

Your Firefox settings folder (profile folder) is hidden. To find cert8.db and other files, you can access the folder from inside Firefox using either "3-bar" menu button > "?" button > Troubleshooting Information (menu bar) Help > Troubleshooting Information type or paste about:support in the address bar and press Enter In the first table on the page, click the "Show Folder" button. This should launch a new Windows Explorer window listing your settings files and various subfolders. Note: Please fully close all Firefox windows before renaming or removing any settings files.
FredMcD
FredMcD
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This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.