Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Keep getting JavaScript pane with "uninstall set". How does one turn it off???

  • 1 vastus
  • 13 on selline probleem
  • 9 views
  • Viimati vastas cor-el

more options

Have been getting pane titled JavaScript with "uninstall set". It asks if OK or use red X to close pane. Have reloaded Firefox twice and the pane keeps on appearing. Scrolling is the operation that can be done while pane is on the window. One cannot not do anything until the pane is clicked on OK or closed. Cannot use the browser this way. How do you turn it off??? It appears on any website that the browser opens. Thanks J.D.

Have been getting pane titled JavaScript with "uninstall set". It asks if OK or use red X to close pane. Have reloaded Firefox twice and the pane keeps on appearing. Scrolling is the operation that can be done while pane is on the window. One cannot not do anything until the pane is clicked on OK or closed. Cannot use the browser this way. How do you turn it off??? It appears on any website that the browser opens. Thanks J.D.

All Replies (1)

more options

This issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)