Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Sharing button issue

  • 3 respuestas
  • 0 tienen este problema
  • 10 visitas
  • Última respuesta de hel_montpetit

hel_montpetit
hel_montpetit
more options

I recently created a new artist website on WIX and added a widget by Elfsight that shows sharing buttons. The widget is installed correctly. The buttons appear when I bring up the site on Microsoft Edge, but not on Firefox. What gives? I tried clearing my cache etc. to no avail. Any help would be very much appreciated. Thanks!

I recently created a new artist website on WIX and added a widget by Elfsight that shows sharing buttons. The widget is installed correctly. The buttons appear when I bring up the site on Microsoft Edge, but not on Firefox. What gives? I tried clearing my cache etc. to no avail. Any help would be very much appreciated. Thanks!

Todas las respuestas (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the Web Console for relevant-looking messages.

You can check for issues with Total Cookie Protection.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I want to highlight something toward the end of cor-el's reply:

Some sharing widgets run scripts hosted on third party servers that may be treated as cross-site trackers. I think AddToAny is in that category.

(1) If you click the "shield" icon at the left end of the address bar, does the drop-down panel mention Firefox blocking any content related to your buttons?

(2) Privacy add-ons also could be the culprit.

hel_montpetit
hel_montpetit Autor de la pregunta
more options

Just want to thank you for your kind responses. I haven't yet had the opportunity to check out your solutions, but I really appreciate being given things to look into.