I am sorry to disturb you with this problem. I INSIST: I WILL GLADLY, EAGERLY PAY YOU TO SOLVE THIS PROBLEM THE GIST OF MY PROBLEM AT PRESENT: I am trying to change my password. When I try to, I am asked for a master password. However, I have no recollection of ever making a master password for either my ISP or Thunderbird. FURTHER DISCUSSION AND BACKGROUND: MY ISP, Time Warner/Spectrum advised me to change my password I was advised that I would have to change my password for Thunderbird I have been trying to do this for a long time but have not succeeded. I have already written to you about this. Toad Hall had been helping me and giving me good advice, but he Stopped returning my messages. I will give you my last message to Toad Hall: Question owner First, I REALLY OWE YOU BIG TIME. IF YOU WANT MONEY, HOLLER I found the image. It was there all along. Sorry. I was able to get to the page in the image, I clicked on the three horizontal lines, went to options, went to security, went to passwords. When I clicked on Saved Passwords, I was asked for my Master Password. I don't recall ever making a master password for either Time Warner or Thunderbird. I tried my new password for Time Warner, but that did not work. As I said in earlier e mails, I had to change my Time Warner Password, and now I believe I have to change my password, with Thunderbird so Thunderbird can work, again. Sincerely, David Gottfried