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Every incoming email is marked as junk

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bandb
bandb
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Every new email that my wife receives is marked as junk. However, it doesn't send it to her junk folder. Also, it will not allow you to click "not junk" although you can manually click on the junk icon and it get rid of it. Any ideas would be greatly appreciated. Thanks.

Every new email that my wife receives is marked as junk. However, it doesn't send it to her junk folder. Also, it will not allow you to click "not junk" although you can manually click on the junk icon and it get rid of it. Any ideas would be greatly appreciated. Thanks.

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Matt
Matt
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turn off the spam tool that is almost certainly installed by your anti virus program.