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Mozilla Firefox (default browser): status could not be determined

  • 2 replies
  • 5 have this problem
  • 2 views
  • Last reply by FredMcD

BB10QNX
BB10QNX
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Has anyone been able to determine the cause of this issue with Norton ID Safe not being able to verify Firefox's Extensions? Strangely, works fine on other systems, same OS, same version FF, same extensions, same settings.

Win 7 Home Premium Firefox 29 NIS 21.2.0.38

Also, just for kicks, installed the ID Safe stand-alone on an XP machine to see what would happen, same version FF, same extensions, set up the same way and get the message in Vault settings for Mozilla Extensions "Mozilla Extensions: Extension Disabled" when all extensions are enabled.

Any suggestions on either one?

TIA

Has anyone been able to determine the cause of this issue with Norton ID Safe not being able to verify Firefox's Extensions? Strangely, works fine on other systems, same OS, same version FF, same extensions, same settings. Win 7 Home Premium Firefox 29 NIS 21.2.0.38 Also, just for kicks, installed the ID Safe stand-alone on an XP machine to see what would happen, same version FF, same extensions, set up the same way and get the message in Vault settings for Mozilla Extensions "Mozilla Extensions: Extension Disabled" when all extensions are enabled. Any suggestions on either one? TIA

All Replies (2)

BB10QNX
BB10QNX Question owner
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Here's the troubleshooting data which may help:

{ 

 "application": {
   "name": "Firefox",
   "version": "29.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0",
   "supportURL": "https://support.mozilla.org/1/firefox/29.0/WINNT/en-US/"
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind.flashBar": 0,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.link.open_newwindow": 1,
   "browser.link.open_newwindow.restriction": 0,
   "browser.link.open_newwindow.override.external": 3,
   "browser.places.smartBookmarksVersion": 6,
   "browser.privatebrowsing.autostart": true,
   "browser.search.openintab": true,
   "browser.search.useDBForOrder": true,
   "browser.sessionstore.resume_from_crash": false,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20140421221237",
   "browser.sessionstore.max_tabs_undo": 20,
   "browser.startup.homepage_override.mstone": "29.0",
   "browser.startup.homepage": "https://ixquick.com/do/mypage.pl?prf=fcd975b02d8d1d02fefe47b9c7d349a3 ",
   "browser.startup.homepage_override.buildID": "20140421221237",
   "browser.tabs.loadInBackground": false,
   "browser.tabs.loadDivertedInBackground": true,
   "browser.urlbar.autocomplete.enabled": false,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "29.0",
   "gfx.direct2d.disabled": true,
   "layers.acceleration.disabled": true,
   "network.cookie.prefsMigrated": true,
   "places.history.enabled": false,
   "places.database.lastMaintenance": 1399310378,
   "places.history.expiration.transient_current_max_pages": 67061,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.cpd.offlineApps": true,
   "privacy.cpd.extensions-tabmix": false,
   "privacy.clearOnShutdown.sessions": false,
   "privacy.clearOnShutdown.cookies": false,
   "privacy.donottrackheader.enabled": true,
   "privacy.clearOnShutdown.extensions-tabmix": false,
   "privacy.sanitize.migrateFx3Prefs": true,
   "privacy.clearOnShutdown.offlineApps": true,
   "security.disable_button.openCertManager": false,
   "storage.vacuum.last.places.sqlite": 1399138706,
   "storage.vacuum.last.index": 1
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": false,
   "numAcceleratedWindowsMessage": [
     "tryNewerDriver",
     "9.6"
   ],
   "adapterDescription": "RADEON X600 Series (Microsoft Corporation - WDDM) ",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x5b62",
   "adapterRAM": "Unknown",
   "adapterDrivers": "atiumdag atiumdva atiumd64 atiumd6a atitmm64",
   "driverVersion": "8.56.1.16",
   "driverDate": "4-25-2009",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "6.2.9200.16571",
   "direct2DEnabledMessage": [
     "tryNewerDriver",
     "10.6"
   ],
   "webglRendererMessage": [
     "tryNewerDriver",
     "9.6"
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.3",
     "version": "4.10.3"
   },
   "NSS": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.16",
     "version": "3.16"
   },
   "NSSSSL": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "Adblock Plus",
     "version": "2.6",
     "isActive": true,
     "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
   },
   {
     "name": "Dictionary.com",
     "version": "2.0.0",
     "isActive": true,
     "id": "[email protected]"
   },
   {
     "name": "FoxClocks",
     "version": "3.4.14",
     "isActive": true,
     "id": "{d37dc5d0-431d-44e5-8c91-49419370caa1}"
   },
   {
     "name": "Image Zoom",
     "version": "0.6.3",
     "isActive": true,
     "id": "{1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}"
   },
   {
     "name": "Norton Toolbar",
     "version": "2014.7.1.1",
     "isActive": true,
     "id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
   },
   {
     "name": "Norton Vulnerability Protection",
     "version": "12.2.0.5 - 1",
     "isActive": true,
     "id": "{BBDA0591-3099-440a-AA10-41764D9DB4DB}"
   },
   {
     "name": "NoScript",
     "version": "2.6.8.23",
     "isActive": true,
     "id": "{73a6fe31-595d-460b-a920-fcc0f8843232}"
   },
   {
     "name": "Paste Email (original)",
     "version": "3.2.4",
     "isActive": true,
     "id": "{36365A44-0C40-4d16-B174-0B803FA14366}"
   },
   {
     "name": "Roomy Bookmarks Toolbar",
     "version": "1.4.4",
     "isActive": true,
     "id": "[email protected]"
   },
   {
     "name": "Tab Mix Plus",
     "version": "0.4.1.3.1",
     "isActive": true,
     "id": "{dc572301-7619-498c-a57d-39143191b318}"
   },
   {
     "name": "Troubleshooter",
     "version": "1.1a",
     "isActive": true,
     "id": "[email protected]"
   }
 ]

}

FredMcD
FredMcD
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With some of us, Norton just will not link to Firefox.