Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

List of windows under menu "Window" ridiculously long and blank

  • 12 replies
  • 69 have this problem
  • 22 views
  • Last reply by gyrofrog

more options

Mac OS 10.9.1 & Firefox 26: After running Firefox for several minutes, if I click on "Window" from the menu, as if I wanted to switch between open Firefox windows, the drop down list of open windows is unrealistically long and yet blank. This doesn't seem to be triggered by specific sites or by popup windows. I've rest Firefox, but the problem persists. It does nothing to hinder performance, but I worry that it is a symptom of a bigger problem.

Mac OS 10.9.1 & Firefox 26: After running Firefox for several minutes, if I click on "Window" from the menu, as if I wanted to switch between open Firefox windows, the drop down list of open windows is unrealistically long and yet blank. This doesn't seem to be triggered by specific sites or by popup windows. I've rest Firefox, but the problem persists. It does nothing to hinder performance, but I worry that it is a symptom of a bigger problem.

All Replies (12)

more options

Here is a screenshot. Sorry for not including it in the initial post.

more options

Hi EricMG,

  The problem is not bigger,it  like some error occur. It would not be consider ....

Modified by KUMARESAN.C.S

more options

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)


Note that you can't attach a screenshot to the first post that starts a thread, but you can do that in subsequent replies.

more options

Much appreciated, cor-el, but that didn't do the trick.

more options

You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.

Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox profile folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

more options

I'm seeing this as well: Firefox 26, Mac OS 10.6.8, MacBook Pro. The Window menu clears up if I quit and restart Firefox. It would seem to be related to certain privacy settings (accepting cookies or not), as described at MozillaZine.

more options

Cor-el, the new profile suggestion was a huge help. Took a few days of testing each setting and add-on, and I was about to post my findings, but gyrofrog beat me to the post.

The problem is definitely linked to the privacy setting for cookies. If you set it to "ask me every time", whether you get a pop-up window or not, it happens.

Modified by EricMG

more options

Does anything happen if you click this empty space in the Windows menu?

It sounds that that there might be some hidden windows open asking for permission that somehow either show with an empty name or remain as ghost windows that aren't doing anything.

more options

As far as I can tell, clicking on a "blank" item (empty space) doesn't effectively do anything -- the menu "flashes" once, like when selecting an actual window, but it (apparently) does not navigate to another window.

If it helps, I have FF set up to open windows and tabs from last time. As mentioned, when I restart FF, the empty spaces are gone from the menu. This leads me to think that they aren't "actual" windows, ghost or otherwise - at least, FF doesn't try and re-open them on restart.

more options

I did find this bug report from 2009.

I haven't yet tried what it says (I'd like to avoid deleting anything, if I can) so I'm not sure if this is the same problem or not.

more options

You can try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)

more options

Thanks but deleting the plist file did not help. I did notice that there were other plist files that seem to be associated with Firefox, or Mozilla in general. But I only deleted the one that you specified. Still getting the long and blank Window menu.

One thing I noticed is that deleting the plist file did not seem to affect my preferences. Everything seemed to work the way I had previously set it up. That's fine, since I was worried about losing preferences, just that I'm not sure I effectively did anything one way or the other.

P.S. Still does it after updating to Firefox 27.0.1

Modified by gyrofrog