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Why might my Firefox be crashing at about the same time every morning?

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

storyman1
storyman1
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Lately, my Firefox is crashing almost every morning, usually around 11, sometime a bit earlier, sometimes a bit later. I'm almost never doing anything complex at the time. I get the windows error message and it responds by telling me it doesn't know what's happening and that Mozilla is shutting down. Anyone else havinbg this problem and found a easy fix?

Lately, my Firefox is crashing almost every morning, usually around 11, sometime a bit earlier, sometimes a bit later. I'm almost never doing anything complex at the time. I get the windows error message and it responds by telling me it doesn't know what's happening and that Mozilla is shutting down. Anyone else havinbg this problem and found a easy fix?

All Replies (5)

Wesley Branton
Wesley Branton
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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Wesley Branton
Wesley Branton
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NOTE: The Norton security and XFINITY security may be conflicting each other. Try disabling one.

ideato
ideato
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Hello storyman1, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

storyman1
storyman1 Question owner
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I'm not sure where the recent reports have gone??? Thanx 

bp-dd5627f0-b2d0-4b19-8e19-918d52130810 8/9/2013 11:06 PM
8a321020-f008-4ee6-821e-8b304afb7c2d 6/11/2013 10:23 AM
1e14d33b-e0b0-48f2-81de-596e26b5760a 6/10/2013 1:27 PM
8d8118ad-296e-41d0-af46-e22c63eb4610 6/5/2013 12:12 PM
e21b6700-8f1b-4216-bee0-ec006e725021 5/31/2013 10:46 AM
31e7f3da-8b9f-4733-9173-0dcbbc15b3b1 5/31/2013 10:43 AM
a2149d08-101c-4f10-9fe7-e907f05eebfb 5/13/2013 12:34 PM

Modified by cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin