Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to restore a profile with MozBackup 1.5.1. I receive the error message: The selected file is not a valid backup file.

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by jhack1277

more options

Firefox 21.0 (en-us) -2013-05-27.pcv

Firefox 21.0 (en-us) -2013-05-27.pcv

Chosen solution

First you have to rename the .pcv file to .zip file

https://en.wikipedia.org/wiki/Zip_%28file_format%29

then you need a software to do that, probably freeware :

http://www.zipgenius.com/

http://www.7-zip.org/ (is open source, one of the best)


thank you

Read this answer in context 👍 0

All Replies (5)

more options

Hello jhack1277, see if after you rename the .pcv file to .zip (".pcv" file is actually a normal ".zip" file) you can unzip it and (if it not corrupted) manually restore the profile.

see for more information : Problems restoring with MozBackup?

http://kb.mozillazine.org/Moving_your_profile_folder


thank you

more options

Thanks for the help ideato, That didn't seem to help. I have used MozBackup many times before to sync my 2 computers but can't get it to work this time.

more options

How do I "unzip" it?

more options

Chosen Solution

First you have to rename the .pcv file to .zip file

https://en.wikipedia.org/wiki/Zip_%28file_format%29

then you need a software to do that, probably freeware :

http://www.zipgenius.com/

http://www.7-zip.org/ (is open source, one of the best)


thank you

more options

I unzipped the file( without restoring the profile) and used the MozBackup again-this time it worked. I'm not sure why, but Thanks very much for your help. Most of the instructions were over my head.