Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Watching video issue

  • 1 reply
  • 0 have this problem
  • Last reply by James

shaned6
shaned6
more options

Hello, I have a MAC computer. For some reason, when FIREFOX made its newest update, I can no longer watch videos on YouTube. The video will start but then give me the death circle, and it will not come out of it unless I click just a slight distance away on the timeline of the video. Then, the video will go for about 20 seconds and do the same thing. I continually have to click on the timeline in front of where it stopped when the video stops, and then it will give me about 20 more seconds of the video before the white arrow circle shows up again. You can wait all day for the circle, but it will not start again unless you click on the timeline again ahead of where it froze.

Hello, I have a MAC computer. For some reason, when FIREFOX made its newest update, I can no longer watch videos on YouTube. The video will start but then give me the death circle, and it will not come out of it unless I click just a slight distance away on the timeline of the video. Then, the video will go for about 20 seconds and do the same thing. I continually have to click on the timeline in front of where it stopped when the video stops, and then it will give me about 20 more seconds of the video before the white arrow circle shows up again. You can wait all day for the circle, but it will not start again unless you click on the timeline again ahead of where it froze.

All Replies (1)

James
James
  • Top 25 Contributor
  • Moderator
more options

shaned6 you may get better help if you repost this in the Firefox section (as you have macOS) as this Firefox for iOS section you posted this thread in is for Firefox on iPhone/iPad.

I would move this thread to the Firefox section but since a Agent has already processed it, it can no longer be moved due to recent changes.

You can use https://support.mozilla.org/en-US/questions/new/firefox/form to post your question in the Firefox section.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.