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New emails not loading and group of emails replicating in inbox (duplicates)

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  • Last reply by Wayne Mery

stevemarchesi
stevemarchesi
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Hello, I noticed recently that my Thunderbird account inbox stopped receiving messages on 12/3 and the last 6 messages in my inbox appeared to replicate each time I tried to refresh the inbox to the point where I had nearly a dozen of each of these messages in the inbox, which I've since deleted. Example of this is attached below.

When attempting to refresh the inbox, I am getting the following error message box that reads:

Error with account [email protected]

The account [email protected] is being processed. Please wait until processing is complete.

I've attached a screen shot of this message box below.

I've checked my account settings and all are still valid. I would appreciate any guidance that could be offered to resolve this. I am able to successfully receive email for the same account on other devices and can send email with Thunderbird, just cannot receive.

Please advise if any additional questions.

Thank you, Steve Marchesi

Hello, I noticed recently that my Thunderbird account inbox stopped receiving messages on 12/3 and the last 6 messages in my inbox appeared to replicate each time I tried to refresh the inbox to the point where I had nearly a dozen of each of these messages in the inbox, which I've since deleted. Example of this is attached below. When attempting to refresh the inbox, I am getting the following error message box that reads: Error with account [email protected] The account [email protected] is being processed. Please wait until processing is complete. I've attached a screen shot of this message box below. I've checked my account settings and all are still valid. I would appreciate any guidance that could be offered to resolve this. I am able to successfully receive email for the same account on other devices and can send email with Thunderbird, just cannot receive. Please advise if any additional questions. Thank you, Steve Marchesi
Attached screenshots

Modified by Wayne Mery

All Replies (1)

Wayne Mery
Wayne Mery
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  • Please start *Windows'* in safe mode with networking enabled

win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

  • Still in Windows safe mode, start Thunderbird in Troubleshoot mode

https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?