Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot find profile folder after download

  • 1 reply
  • 0 have this problem
  • 3 views
  • Last reply by david

cindy36
cindy36
more options

I had to reinstall Thunderbird application. When I try to open by clicking on the icon, I get a notification that the program cannot find profile folder. I have deleted the program, reinstalled, turned off computer, turned on computer, cleared my cache and cookies and I still cannot get into Thunderbird application

I had to reinstall Thunderbird application. When I try to open by clicking on the icon, I get a notification that the program cannot find profile folder. I have deleted the program, reinstalled, turned off computer, turned on computer, cleared my cache and cookies and I still cannot get into Thunderbird application

All Replies (1)

david
david
  • Top 10 Contributor
more options

Thunderbird opens the profiles.ini file, located at c:\users\<yourID>\appdata\roaming\thunderbird, to locate the profile folder. It is a simple text file that you can view with Notepad and there you will see the name it is looking for.