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Firefox sync stopped working since yesterday for my account.

adolfschneider
adolfschneider
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Alright, this is quite frustrating to say the least, and hopefully will not lead me to abandon Firefox once and for all -- third strike, you're out kind of thing. So, since yesterday, my Firefox account will not sync properly. I've lost all my tabs, and none of my extensions are syncing and loading. History is lost too. What gives? Here is the most recent error log:

1646751903906 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1646751910677 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1646751912597 Sync.RemoteTabs INFO _refetchTabs was done recently, do not doing it again 1646751912598 Sync.RemoteTabs INFO Generating tab list with filter 1646751912598 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1646751915253 FirefoxAccounts INFO fetching updated device list 1646751915270 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1646751915494 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices 200 1646751915494 Hawk DEBUG (Response) /account/devices: code: 200 - Status text: OK 1646751915494 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -494 1646751915495 FirefoxAccounts INFO Got new device list: 46adf9e3eb8d351765f8b0a3dc215545, 71bca1fa7d4e60620e9988210d3a4563, 73815228d2ad1e96efbd8e28c5d991b6, 79a0f131cba50401b6ca7efa245ceafd, 7c2001f882cfebb6db23b20315f60761, bb91e4d48c5b9ed18335323d106b10a8 1646751915495 FirefoxAccounts INFO updating the cache 1646751931850 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1646751931850 FirefoxAccounts DEBUG fxa_status received 1646751931850 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1646751931850 FirefoxAccounts DEBUG is private browsing: false 1646752033136 Sync.RemoteTabs INFO Generating tab list with filter 1646752033136 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1646753560707 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1646753563093 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1646755513333 Sync.Service DEBUG User-Agent: Firefox/97.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.99.0.20220304162637.desktop 1646755513333 Sync.Service INFO Starting sync at 2022-03-08 08:05:13 in browser session WUJzEqo4fuqR 1646755513333 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1646755513338 Sync.Status INFO Resetting Status. 1646755513338 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1646755513339 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1646755513339 FirefoxAccounts DEBUG getOAuthToken enter 1646755513339 FirefoxAccounts TRACE getCachedToken returning cached token 1646755513339 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1646755513340 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1646755513341 Sync.SyncAuthManager INFO Getting sync key 1646755513341 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1646755513341 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1646755513341 FirefoxAccounts DEBUG getOAuthToken enter 1646755513342 FirefoxAccounts TRACE getCachedToken returning cached token 1646755513342 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1646755513342 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1646755513342 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1646755513373 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1646755513373 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 488\" data: no]"} 1646755513375 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1646755513375 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:39:36) JS Stack trace: [email protected]:62:16 [email protected]:241:13 1646755513376 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1646755513376 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1646755513377 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:39:36) JS Stack trace: [email protected]:62:16 [email protected]:241:13 1646755513377 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1646755513389 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166145285/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1646755513390 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1646755513390 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1646755513390 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1646755513390 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1646755513391 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1646755513396 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

Alright, this is quite frustrating to say the least, and hopefully will not lead me to abandon Firefox once and for all -- third strike, you're out kind of thing. So, since yesterday, my Firefox account will not sync properly. I've lost all my tabs, and none of my extensions are syncing and loading. History is lost too. What gives? Here is the most recent error log: 1646751903906 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1646751910677 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1646751912597 Sync.RemoteTabs INFO _refetchTabs was done recently, do not doing it again 1646751912598 Sync.RemoteTabs INFO Generating tab list with filter 1646751912598 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1646751915253 FirefoxAccounts INFO fetching updated device list 1646751915270 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1646751915494 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices 200 1646751915494 Hawk DEBUG (Response) /account/devices: code: 200 - Status text: OK 1646751915494 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -494 1646751915495 FirefoxAccounts INFO Got new device list: 46adf9e3eb8d351765f8b0a3dc215545, 71bca1fa7d4e60620e9988210d3a4563, 73815228d2ad1e96efbd8e28c5d991b6, 79a0f131cba50401b6ca7efa245ceafd, 7c2001f882cfebb6db23b20315f60761, bb91e4d48c5b9ed18335323d106b10a8 1646751915495 FirefoxAccounts INFO updating the cache 1646751931850 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1646751931850 FirefoxAccounts DEBUG fxa_status received 1646751931850 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1646751931850 FirefoxAccounts DEBUG is private browsing: false 1646752033136 Sync.RemoteTabs INFO Generating tab list with filter 1646752033136 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1646753560707 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1646753563093 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1646755513333 Sync.Service DEBUG User-Agent: Firefox/97.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.99.0.20220304162637.desktop 1646755513333 Sync.Service INFO Starting sync at 2022-03-08 08:05:13 in browser session WUJzEqo4fuqR 1646755513333 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1646755513338 Sync.Status INFO Resetting Status. 1646755513338 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1646755513339 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1646755513339 FirefoxAccounts DEBUG getOAuthToken enter 1646755513339 FirefoxAccounts TRACE getCachedToken returning cached token 1646755513339 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1646755513340 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1646755513341 Sync.SyncAuthManager INFO Getting sync key 1646755513341 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1646755513341 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1646755513341 FirefoxAccounts DEBUG getOAuthToken enter 1646755513342 FirefoxAccounts TRACE getCachedToken returning cached token 1646755513342 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1646755513342 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1646755513342 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1646755513373 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1646755513373 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 488\" data: no]"} 1646755513375 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1646755513375 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:39:36) JS Stack trace: [email protected]:62:16 [email protected]:241:13 1646755513376 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1646755513376 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1646755513377 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:39:36) JS Stack trace: [email protected]:62:16 [email protected]:241:13 1646755513377 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1646755513389 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166145285/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1646755513390 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1646755513390 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1646755513390 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1646755513390 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1646755513391 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1646755513396 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

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adolfschneider
adolfschneider Question owner
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Alright, fucking hell. Firefox updated my browser again without me knowing and nuked the shit out of my tabs. That's it. I'm done with this shit browser.