Firefox doesn't load pages or open anything
Basically, firefox only opens new tabs. If you click on anything in the side menu, nothing happens. Of course, I tried reinstalling the program. I also tried clearing cache, refershing firefox as it was suggested in help pages. I also tried starting firefox in troubleshooting mode but it crashed and won't open in that mode. Although it opens in normal mode.
- Other browsers (Chrome and Opera) are working well.
Crash ID: bp-ea57ccf0-5b49-4e3a-8921-d8b160211217
All Replies (4)
Product Firefox Release Channel release Version 95.0.1 Build ID 20211215221728 (2021-12-15) Buildhub data OS Windows 10 OS Version 10.0.19042
bp-ea57ccf0-5b49-4e3a-8921-d8b160211217 Signature: AsyncShutdownTimeout | profile-change-teardown | Extension shutdown: [email protected],Extension shutdown: [email protected]
MOZ_CRASH Reason (Sanitized) : [Parent 10044, Main Thread] ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2620
Crash Reason EXCEPTION_BREAKPOINT
SafeMode : 0
StartupCrash : 0
taha.abdelkhaleq said
I also tried starting firefox in troubleshooting mode but it crashed and . . . .
This report shows the browser was not in Safe Mode. Do you have any other reports from the last few days?
Basically, a Shutdown hang means something is not responding/closing properly.
Use these links to create a new profile.
Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address box.
Hi FredMcD, Thanks for your response. I tried typing about:profiles in address box but nothing happens. I followed the steps to manually delete profile.ini manually and restart firefox but that didn't change anything. I tried creating a new profile and it's the same so i deleted the profile name default release and still the same.
I'll get back to you if I can figure out how to find other crash reports. Thanks again for your help.
Modified by taha.abdelkhaleq
Let’s do a full clean re-install;
Note: Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
Download Firefox For All languages And Systems {web link}
Firefox ESR; Extended Support Release {web link}
Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/
Install Older Version Of Firefox {web link} Be sure to read everything here.
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia