Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem Loading Thunderbird Profile

  • 5 replies
  • 1 has this problem
  • 5 views
  • Last reply by AgnesRM

more options

I deleted the Thunderbird folder and replaced it with my backed up profile folder. However Thunderbird reported this error:

Even after uninstalling and reinstalling Thunderbird, it still gave the same error. So I consulted the forum and the recommendation was to shut down the application, delete the profile folder and restart the program, allowing it to rebuild the folder. Next I copied my profile folder to the Thunderbird folder, allowing the contents to be merged this time. So now I have several profiles. How do I load my profile in Thunderbird when I run the program?

I deleted the Thunderbird folder and replaced it with my backed up profile folder. However Thunderbird reported this error: Even after uninstalling and reinstalling Thunderbird, it still gave the same error. So I consulted the forum and the recommendation was to shut down the application, delete the profile folder and restart the program, allowing it to rebuild the folder. Next I copied my profile folder to the Thunderbird folder, allowing the contents to be merged this time. So now I have several profiles. How do I load my profile in Thunderbird when I run the program?
Attached screenshots

All Replies (5)

more options

It doesn't seem to be possible to edit initial posts, so here's some additional info: I'm using v91.0.3. I deleted the Thunderbird profile folder, not the Thunderbird folder as I mentioned above. When I run Thunderbird, it doesn't use my copied profile (the profiles created during install have different names to my backup). Should I rename my backed up profile and give it the same name as the profile created during the install?

Modified by eugbug1

more options

Deleting the existing Thunderbird folder in the Roaming folder and copying the entire Thunderbird folder from my backup solved the issue. However I have 6 months of missing emails. I'll post about this issue on a new thread.

more options

Hi Either copy the entire contents of the Profile into the current Profile folder. Or, change Thunderbird to use the copied Profile instead of the current 'default' profile. You are using v91 - was the Thunderbird version you copied from the same version? It is not always possible to copy a profile over if the new installation is a different version of Thunderbird.

more options

Copying the contents of my backed up profile folder didn't work, so that's why I had to copy the entire Thunderbird folder. Presumably this includes path information to the profile to use. The version of Thunderbird that I backed up from was either the same version or older. I discovered the reason emails were missing was because I was using an old backup instead of a newer backup of my profile folder. So this time I just deleted the profile folder and replaced it with the more recently backed up one.

more options

When copying the profile, you do need to copy all the contents, not just selected folders, so yes, the settings and passwords etc are in the Profile. Profile being the folder name with a string of random characters that is inside Thunderbird\Profiles. However the path info is in profiles.ini, which lives in the Thunderbird installation folder, not the profile. Anyway, now you have discovered your missing messages so I guess all is well.  :-)