Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Crash Help. @ nvumdshim.dll | igd10umd32.dll

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by sfhowes

tqjrtqjr
tqjrtqjr
more options

For some time now, my Thunderbird keeps crashing. I have tried uninstalling and re-installing.

Have also tried removing all add-ons.

I use windows 7 and my crash id is;

Crash ID: bp-e71e6e20-2f35-47e8-b9dc-2edea0210105

Any help would be greatly appreciated.

Am at my whits end.

For some time now, my Thunderbird keeps crashing. I have tried uninstalling and re-installing. Have also tried removing all add-ons. I use windows 7 and my crash id is; Crash ID: bp-e71e6e20-2f35-47e8-b9dc-2edea0210105 Any help would be greatly appreciated. Am at my whits end.

Modified by Wayne Mery

Chosen solution

The crash report points to NVIDIA drivers. First, try toggling the hardware acceleration setting in Options/General/Indexing, then restart TB. If it still crashes, consider updating the NVIDIA drivers if possible.

Read this answer in context 👍 0

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

The crash report points to NVIDIA drivers. First, try toggling the hardware acceleration setting in Options/General/Indexing, then restart TB. If it still crashes, consider updating the NVIDIA drivers if possible.