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I can't forward emails

  • 2 replies
  • 1 has this problem
  • 28 views
  • Last reply by mzamzow

mzamzow
mzamzow
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I can send and receive emails just fine but when I try to forward a message it won't go through in Thunderbird. A dialogue box pops up 'connected to mobile.charter.net' and then after a couple minutes another box pops up that says connection to Thunderbird timed out. In case it's helpful I'm on an iMac.

Server type: IMAP Mail Server Server name: mobile.charter.net Security connection: SSL/TLS Authentication method: normal password

Thanks in advance for helping.

I can send and receive emails just fine but when I try to forward a message it won't go through in Thunderbird. A dialogue box pops up 'connected to mobile.charter.net' and then after a couple minutes another box pops up that says connection to Thunderbird timed out. In case it's helpful I'm on an iMac. Server type: IMAP Mail Server Server name: mobile.charter.net Security connection: SSL/TLS Authentication method: normal password Thanks in advance for helping.

Chosen solution

What are your Outgoing Server (SMTP) settings? They should be: mobile.charter.net on port 587, SSL/TLS security (not STARTTLS), authentication = normal password, User name = email address.

Do you have an antivirus program scanning email, or a VPN?

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sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

What are your Outgoing Server (SMTP) settings? They should be: mobile.charter.net on port 587, SSL/TLS security (not STARTTLS), authentication = normal password, User name = email address.

Do you have an antivirus program scanning email, or a VPN?

mzamzow
mzamzow Question owner
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That worked. Thanks so much!