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Can't log in to Directv.com with firefox, but can with IE.

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

Kman77
Kman77
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Every time I try to log into directv.com it gives me the error message "The User ID and password combination you entered doesn’t match our records." When I use IE it logs in just fine. I've tried clearing the cache and cookies with no luck.

Every time I try to log into directv.com it gives me the error message "The User ID and password combination you entered doesn’t match our records." When I use IE it logs in just fine. I've tried clearing the cache and cookies with no luck.

All Replies (3)

FredMcD
FredMcD
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Try reentering the information manually, and saving it again. Is the problem still there?

Kman77
Kman77 Question owner
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FredMcD said

Try reentering the information manually, and saving it again. Is the problem still there?

I've already tried that, thanks.

FredMcD
FredMcD
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Are you using any password add-ons or programs?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?