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All important emails I have starred nolonger show the text or message. WHY?

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Matt

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I star all my important emails so I can track them easier. When I click on the starred message filter, titles show. When I select a message, they are all blank. Lucky they are just my most important emails :(

I star all my important emails so I can track them easier. When I click on the starred message filter, titles show. When I select a message, they are all blank. Lucky they are just my most important emails :(

All Replies (6)

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right click the folder, select properties and then the repair button. See if it is just an indexing issue that way.

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Thanks Matt, I did what you said and now they are all gone. Anyway to bring them back?

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I thought that might happen. Check your anti virus program logs for actions on a file with the same name as the folder in Thunderbird. Sometime it is corruption. But more often the anri virus has deleted or quarantined the store file.

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Norton has no email errors listed ever in the log files

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Oh well, I guess they are gone on this computer. My laptop has not accessed the email server in a long time. I'm sure they will download again if push comes to shove. Still, kinda makes me nervous using Thunderbird without knowing what happened.

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Your not lg for an email event in NIS. Your looking for a file with the same name as the Thunderbird folder.

NIS scans your mail storage folders, detects something in the file that may have been there for 2 years and immediately identifies it a a threat. When you click for it to do something about it automatically, it deletes the file. I have tried to address this very issue with the folk at Symantec. What I was told is as I do not have a Mozilla email address and I am not a customer they would not communicate with me. So all I can do is warn people about the product and let them make their own decisions.