Firefox crashes
As soon as I start Firefox and attempt to go to a website, a box appears and tells me that we're sorry, Firefox has had a problem and crashed. I have removed Firefox and reloaded it. It still crashes. What do I need to do?
Chosen solution
Try to start Firefox in Safe Mode by holding down the Shift/Options key to see if that helps.
Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.
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Please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Chosen Solution
Try to start Firefox in Safe Mode by holding down the Shift/Options key to see if that helps.
Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.