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Unable to write emails...always 'downloading;' and not responding

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  • Last reply by Matt

belisq
belisq
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I am not able to write any emails from my account. When I try to write an email, I receive an error msg of 'not responding.' When I watch the 'bar' at the bottom of the screen, first it will say something like 'downloading 27 of 174 in trash'...then it goes to 'downloading 33 of 43 in Sent folder'...then 10 of 13 in Inbox. This just goes on and on and on even though the emails have been read and are days old.

Tried to see where others might be having this problem, but couldn't locate anything. I hope someone can chime in here with some assitance...Thanks.

I am not able to write any emails from my account. When I try to write an email, I receive an error msg of 'not responding.' When I watch the 'bar' at the bottom of the screen, first it will say something like 'downloading 27 of 174 in trash'...then it goes to 'downloading 33 of 43 in Sent folder'...then 10 of 13 in Inbox. This just goes on and on and on even though the emails have been read and are days old. Tried to see where others might be having this problem, but couldn't locate anything. I hope someone can chime in here with some assitance...Thanks.

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?

Please post back with this information and any other questions you might have.