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Why has Thunderbird started deleting my accounts from certain PC's?

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  • 1 has this problem
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  • Last reply by Toad-Hall

jmull
jmull
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The company I work for has 200 stores, each of which has a Windows 7, Acer Veriton which uses Thunderbird as it's email client. All of a sudden since Monday, certain PC's have started losing the email accounts on their PC's. I am not sure what has caused this as we have used Thunderbird on our PC's for the last 10 years. The only thing I can think of is that we recently we started to build PC's for our new stores from an image as oppose to manually building each one. I can't be 100% sure that this is the issue, so was wondering if anyone else had recently encountered this problem and if there is a fix to resolve it? Our third line engineer has checked firewall and AV and ruled that out

The company I work for has 200 stores, each of which has a Windows 7, Acer Veriton which uses Thunderbird as it's email client. All of a sudden since Monday, certain PC's have started losing the email accounts on their PC's. I am not sure what has caused this as we have used Thunderbird on our PC's for the last 10 years. The only thing I can think of is that we recently we started to build PC's for our new stores from an image as oppose to manually building each one. I can't be 100% sure that this is the issue, so was wondering if anyone else had recently encountered this problem and if there is a fix to resolve it? Our third line engineer has checked firewall and AV and ruled that out

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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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If the mail account is still shown in the Folder Pane, but there are no folders, check that the account is pointing to the correct location.

Right click on mail account in folder pane and select 'Settings' click on 'Server Settings' for the mail account Under 'Local directory' Check it is pointing to correct mail account Use 'browse' button to navigate to the correct mail account.

click on OK

check you have the setting: View > Folders > All

If imap, make sure all folders are subscribed to see them

Imap mail accounts tend to keep all mail on server, so recreating an Imap mail account should reconnect to server.

If the mail account is not in the Folder Pane, you can try to recover it:


re :build PC's for our new stores from an image as oppose to manually building each one. You can backup Thunderbird profile content and copy to another computer. Vista. win7 and 8 use this location: C:\Users\Windows user name\AppData\Roaming\Thunderbird\Profiles\Profile name\

Thunderbird will also run from a different location depending upon whether the computer is 32bit or 64bit. C:\Program Files\Mozilla Thunderbird\ thunderbird.exe C:\Program Files(x86)\Mozilla Thunderbird\ thunderbird.exe