Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hello is showing the rear facing camera on my Surface Pro insted of the front facing camera. How can I fix this?

  • 2 replies
  • 10 have this problem
  • 2 views
  • Last reply by BigRan

more options

Each time I start a Hello session, the wrong camera is displayed. I have a Microsoft Surface Pro. Is there an option to select which camera will be used?

Each time I start a Hello session, the wrong camera is displayed. I have a Microsoft Surface Pro. Is there an option to select which camera will be used?

All Replies (2)

more options

HI mnusser, In the sharing settings for the camera, it is possible to select the listed cameras.

more options

I have Surface Pro 3, and doesn't matter which camera I select it errors with - 'an error has occurred please try again.' I try again and it chooses rear facing camera every time. I select the front, it selects the rear. I've tried about:permissions, also tried having my friends start conversation so I can choose which camera on start up. I've tried with two computers side by side in my shop, trying all suggestions I've found in this forum. I have noticed when I choose rear camera no error is received, chat starts immediately, but when i choose front camera it throws error, then seems to/or must pick rear camera to clear error by it's own decision, then chat begins with wrong camera.