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Thunderbird opens multiple windows for no reason

  • 2 replies
  • 3 have this problem
  • 7 views
  • Last reply by gerry752

marshzel
marshzel
more options

When I open Thunderbird the screen flickers many times and opens duplicate (30) windows of my inbox.

When I open Thunderbird the screen flickers many times and opens duplicate (30) windows of my inbox.

All Replies (2)

Zenos
Zenos
more options

What version of Thunderbird? What operating system? Windows 8, Windows 7, OSX, LInux? What add-ons are installed? Add-ons that minimize to the tray have been known to cause this problem,

(Easiest way to answer these is to post your Troubleshooting Information. Under Help|Troubleshooting Information, click on "copy to clipboard", paste into your next posting here.)

Try alt+F4 to close each of the multiple windows. If what you're seeing are message view windows, ctrl+w may be useful too. Then re-start.

gerry752
gerry752
more options

[email protected] Windows 7 

 Application Basics

   Name: Thunderbird
   Version: 31.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150109111741
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account6:
     INCOMING: account6, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-f0199503-0015-4cb4-ab0f-bc83f2141101 (11/1/2014)
   http://crash-stats.mozilla.com/report/index/bp-17399f34-eb0f-4854-9d60-3b7f12111108 (11/8/2011)

 Extensions
   Lightning, 3.3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   LookOut, 1.2.13, true, [email protected]
   MinimizeToTray revived (MinTrayR), 1.1.2, true, [email protected]
   Provider for Google Calendar, 1.0.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.4.0
     font.default.x-western:
     font.internaluseonly.changed: true
     font.minimum-size.x-western: 20
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Times New Roman
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Times New Roman
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 20
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 18
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1284511524
     mailnews.database.global.datastore.id: 4bfa88b5-ac13-4e89-b255-d37f595ce61
     mailnews.database.global.indexer.enabled: false
     network.cookie.prefsMigrated: true
     network.image.warnAboutImages: true
     network.protocol-handler.app.http:
     places.database.lastMaintenance: 1424493208
     places.history.expiration.transient_current_max_pages: 80512
     places.history.expiration.transient_optimal_database_size: 128819200
     plugin.importedState: true
     print.print_printer: HP Photosmart C5200 series
     print.printer_HP_Photosmart_C5200_series.print_bgcolor: false
     print.printer_HP_Photosmart_C5200_series.print_bgimages: false
     print.printer_HP_Photosmart_C5200_series.print_command:
     print.printer_HP_Photosmart_C5200_series.print_downloadfonts: true
     print.printer_HP_Photosmart_C5200_series.print_evenpages: true
     print.printer_HP_Photosmart_C5200_series.print_footercenter:
     print.printer_HP_Photosmart_C5200_series.print_footerleft: &PT
     print.printer_HP_Photosmart_C5200_series.print_footerright: &D
     print.printer_HP_Photosmart_C5200_series.print_headercenter:
     print.printer_HP_Photosmart_C5200_series.print_headerleft: &T
     print.printer_HP_Photosmart_C5200_series.print_headerright: &U
     print.printer_HP_Photosmart_C5200_series.print_in_color: true
     print.printer_HP_Photosmart_C5200_series.print_margin_bottom: 0.5
     print.printer_HP_Photosmart_C5200_series.print_margin_left: 0.5
     print.printer_HP_Photosmart_C5200_series.print_margin_right: 0.5
     print.printer_HP_Photosmart_C5200_series.print_margin_top: 0.5
     print.printer_HP_Photosmart_C5200_series.print_oddpages: true
     print.printer_HP_Photosmart_C5200_series.print_orientation: 0
     print.printer_HP_Photosmart_C5200_series.print_pagedelay: 500
     print.printer_HP_Photosmart_C5200_series.print_paper_data: 1
     print.printer_HP_Photosmart_C5200_series.print_paper_height: 11.00
     print.printer_HP_Photosmart_C5200_series.print_paper_size: 131104
     print.printer_HP_Photosmart_C5200_series.print_paper_size_type: 0
     print.printer_HP_Photosmart_C5200_series.print_paper_size_unit: 0
     print.printer_HP_Photosmart_C5200_series.print_paper_width: 8.50
     print.printer_HP_Photosmart_C5200_series.print_reversed: false
     print.printer_HP_Photosmart_C5200_series.print_scaling: 1.00
     print.printer_HP_Photosmart_C5200_series.print_shrink_to_fit: true
     print.printer_HP_Photosmart_C5200_series.print_to_file: false
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: AMD Radeon HD 6570
     Vendor ID: 0x1002
     Device ID: 0x6759
     Adapter RAM: 1024
     Adapter Drivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
     Driver Version: 13.152.0.0
     Driver Date: 8-30-2013
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16571)
     ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ]
     WebGL Renderer: false
     GPU Accelerated Windows: 11/11 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC